- At least 5 years proven experience in senior customer support role for a B2B SaaS product, ideally in the energy sector or in similarly complex software/industry
- Demonstrated ability to work collaboratively with contractors/suppliers
- Demonstrate deep understanding of customer needs and how to meet these
- Ability to work without structure, but to develop and establish structure and processes when the need arises
Customer Support Manager - London, United Kingdom - La Fosse
Description
Job Description
Customer Support Manager - GreenTech/Energy - £65,000 - London/Hybrid
Are you a Customer Support Manager join an innovative start-up as they plan to scale and launch their unique, first of its kind product to market? La Fosse Associates are currently partnering with this business to recruit an innovate and motivated individual to join customer team.
The Role
The customer support function is relatively new and they are looking for someone that has either setup and run these types of teams before or someone that has been in a senior support role for a long time that wants to progress into a management role.
Your Profile
The Company
The company is an energy tech start-up that is building a first of its kind software in order to achieve their mission of delivering clean energy for all. They operate with a hybrid working environment, with offices based in central London.
Salary and Benefits
The salary on offer for this role is £50,000 - £65,000 plus exceptional benefits such as share options and unrivalled opportunities for rapid career development as well as the chance to build technology that will have a long-lasting positive impact.