Manager, Management Consultant - Nottingham, United Kingdom - Capital One Financial Corporation

Description

We are looking for someone who is passionate about both technology and process excellence, to help us develop our Acquisition and Customer Servicing platforms to provide outstanding services for our customers.

You'll need to be able to proactively find insight, look for efficiencies and drive changes through our teams to effectively improve our customer platforms and better manage our risks & controls frameworks.

You'll delve into complex data and process improvement methodologies through:
Designing effective and efficient processes that deliver great outcomes for our customers and business
End-to-end analysis of processes to deliver consistent and impactful results
Demonstrating excellent process management skills through tracking success metrics and monitoring process performance
Working with Product teams to support prioritisation decisions to ensure we make changes that deliver the greatest value for our business and our customers
Testing of our controls to ensure that our key risks are appropriately monitored, and documented actions are taken when appropriate
Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives
Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data
Experience with Risk Management
Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results
A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions
A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
This is a permanent position and is based in our Nottingham offices.

We've adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.

Our core in-the-office days are Tuesday to Thursday.

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.

We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates
Bring us all this - and you'll be rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
Building diverse and inclusive teams is the right thing to do and the smart thing to do.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.

We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry

We are looking for someone who is passionate about both technology and process excellence, to help us develop our Acquisition and Customer Servicing platforms to provide outstanding services for our customers.

You'll need to be able to proactively find insight, look for efficiencies and drive changes through our teams to effectively improve our customer platforms and better manage our risks & controls frameworks.

You'll delve into complex data and process improvement methodologies through:
Designing effective and efficient processes that deliver great outcomes for our customers and business
End-to-end analysis of processes to deliver consistent and impactful results
Demonstrating excellent process management skills through tracking success metrics and monitoring process performance
Working with Product teams to support prioritisation decisions to ensure we make changes that deliver the greatest value for our business and our customers
Testing of our controls to ensure that our key risks are appropriately monitored, and documented actions are taken when appropriate
Supporting projects by partnering with technology and suppliers to ensure processes are efficient and focus on key business objectives
Strong in-built analytical mindset, a high level of numerical ability which enables you to quickly spot trends and opportunities in raw data
Experience with Risk Management
Ability to work cross-functionally with lots of stakeholders to input into key decisions and deliver tangible business results
A drive for continued learning through training opportunities and knowledge sharing to develop innovative solutions
A good decision maker, able to bring a healthy, balanced approach to business with a strong customer focus
This is a permanent position and is based in our Nottingham offices.

We've adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.

Our core in-the-office days are Tuesday to Thursday.

We are committed to creating a level playing field and seek to create teams that are representative of our customers and the communities we serve.

We'd love to hear from you if you identify with a typically under-represented group in our industry and are particularly keen to hear from women and ethnic minority candidates
Bring us all this - and you'll be rewarded with a role contributing to the roadmap of an organisation committed to transformation
We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café
Building diverse and inclusive teams is the right thing to do and the smart thing to do.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us.

We have a whole host of internal networks and support groups you could be involved in, to name a few:

REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies
Women in Tech – promoting an inclusive environment in tech
EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry
Capital One is committed to diversity in the workplace. Capital One Financial is made up of several different entities. At Capital One, we're building a leading information-based technology company.

Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

We measure our efforts by the success our customers enjoy and the advocacy they exhibit.