New Business Team Assistant - Leeds, United Kingdom - Levi Solicitors

Levi Solicitors

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Levi Solicitors is a high quality, client-centred law firm with approximately 80 staff. Due to continued success, it is necessary to grow our team further.

Joining our company at this stage will be a fantastic opportunity, providing all the benefits of working in a well-established company whilst also being part of a growing, forward-thinking organisation, keen to implement new innovations and technologies who value new ideas and suggestions.

Job Role

This is an exciting opportunity for an experienced telesales Assistant to become an integral part of a well-established new business team dealing with a wide range of enquiries such as Clinical Negligence, Dispute Resolution, Wills and Estate and Residential Conveyancing.

As a Client Relationship Co-Ordinator, you will be the first point of contact for potential new clients contacting the new business sales department.

You will take a detailed history from the potential client for the purpose of assessing, with the assistance of senior fee earners, whether the firm can assist with the client's enquiry.

Key Responsibilities:

To act as primary point of contact for all new business enquiries received by either by phone or through our website.
To work within an agreed SLA to ensure that all new enquiries are dealt with, managed and followed up in a timely manner.
To represent the company in a professional and approachable manner at all times
Build effective communication links with prospective clients and colleagues, liaising regularly with internal departments.
Ask the right questions to ensure that we fully understand the client's needs, promoting other service areas where necessary & triaging the enquiry as required.
Provide the Management Board with feedback and reports on pipeline enquiries and conversion rates on a departmental basis.
Book appointments in fee earners diaries for facetoface appointments and/or call backs.
Liaise with Head of Department as to workload and availability within the department.
Ensure that proper records are kept and recorded in terms of Source of Business, contact information, and any other relevant information, for marketing purposes.
Scheduling followup communications with new business clients.
Work alongside colleagues to ensure that we deliver an exceptional client experience.
Ensure that all internal processes are followed.

Person Specification
Previous experience using a case management system would be beneficial, though is not essential.

High attention to detail and excellent communication skills are essential as you will be the first contact for our new clients and responsible for the start of their journey with Levi Solicitors.

Salary and Benefits
Besides a positive, friendly working environment, we provide all employees with:

Competitive salary
Generous holiday entitlement (including Christmas closure, your birthday off and incremental holiday days)
Health care cash plan
Support for professional development
Company pension
Work/life balance and a supportive work environment
Casual dress (business dress only expected when meeting clients)
Sports and Social and CSR Committees
Paid volunteer day off
Employee Assistance Programme