Account Manager - Witney, United Kingdom - Global CTS Recruitment

    Global CTS Recruitment
    Global CTS Recruitment Witney, United Kingdom

    2 weeks ago

    Default job background
    Permanent, Full time
    Description
    Client Account Manager, £26,000 - £28,000 plus bonus, Witney
    Why Apply?
    * 25 Days holiday + birthday

    • Pension Scheme
    • Mental Health Support
    • Onsite Parking
    • Ongoing and progressive training
    • Supportive environment
    • Potential of working 1-2 days from home after successful completion of probation

    Global CTS are working with a company who are recruiting for an Client Account Manager, you will play a key role in the success of the business, ensuring customer satisfaction at all times.

    We are seeking a professional candidate with first rate communication skills with a passion for delivering a service second to none You must have a good level of education, be professional and able to build relationships with high end clients over the phone as well as send professional communication over email.

    You would be joining a team of 15 that are really customer centric but have a passion for service. As the Client Account Manager, your focus should be on retaining business, cross selling and working on lapsed contacts. All staff have a responsibility to act with integrity.

    • Taking responsibility for new clients and all related documentation
    • Demonstrate attention to detail by requesting relevant paperwork required
    • Producing and sending confirmation details to clients
    • Dealing with all related queries from clients from all walks of life
    • First port of call for existing customers who require assistance and have questions regarding services
    • Providing a comprehensive service to clients to ensure they renew policies with the business
    • Although not openly selling you must be able to pick up on buying signals for leads for other departments
    • Great customer service skills
    • Team player

    PLEASE NOTE, DUE TO THIS ROLE BEING WITHIN THE FINANCIAL SERVICES SECTOR, YOU WILL BE SUBJECT TO BOTH CRIMINAL RECORD AND FINANCIAL CHECKS.

    Desirable

    • Car driver
    • Banking/ finance background
    • Previous experience of up-selling/ cross-selling
    Requirements

    • Confident using the telephone
    • Hard working and driven
    • Timely and organised
    • Great people person
    • Keeping the CRM up to date
    • Ability to work well by themselves and as well as a team
    Global CTS Limited

    In submitting your CV to Global CTS Ltd via email, social media, our website (general submission or vacancy application) or to a Global CTS vacancy via a jobs board you imply consent for Global CTS to process your personal data for the purposes of considering your suitability for vacancies and provision of work-finding services.

    We will never pass on your CV/details without receiving prior permission from yourself.

    No terminology used in this job description is intended to discriminate against a person's age, race, religion, gender, marital status, colour, disability or sexual orientation.

    Each candidate is only assessed on their merits, qualifications and abilities to perform the duties of the job described above