Service Transformation Coordinator - Hemel Hempstead, United Kingdom - NHS Professionals

NHS Professionals
NHS Professionals
Verified Company
Hemel Hempstead, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About The Role
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Are you passionate about saving the NHS money?

If so then we would love to hear from you

Role summary:

We have an exciting opportunity within the Direct Engagement team, part of NHS Professionals Doctors Direct service offering.

The Service Transformation Coordinator will be the main point of contact for the DE service for client, locums, and other teams.

The role will involve managing the day to day DE service as well as working closely with the trust to promote DE and facilitate the migration of non-DE locums to DE.


The key responsibilities of the role will be:

  • Identify, gather and collate highly complex client data from multiple sources in order to evaluate Direct Engagement throughput and savings opportunities
  • Working with the relevant stakeholders, take ownership and responsibility for the conversion of workers to Direct Engagement contracts.
  • Support the development and implementation of robust and realistic plans in conjunction with
  • Take ownership of specific Direct Engagement projects, where necessary owning the end to end process
  • Working with the Placement Teams to support agency migration, educate both client and worker groups on our Direct Engagement offering and how it can be linked to agency migration & service transformation and also how our client Trusts can benefit from these services
  • Influence external stakeholders to adopt proposals and recommendations made by NHS Professionals in support of account objectives
  • Build and maintain ongoing working relationships with stakeholders both internal and external at all levels across the organisation, ensuring that we are always one step ahead of our competition.
  • Work with the wider Doctors Direct team to record past successes to prospective client Trusts to support the creation of case studies
  • Support the implementation process of new Direct Engagement clients, including participating in Agency Briefings and supporting all stakeholders through the initial phasing as well as actively converting workers to Direct Engagement contracts and managing and resolving any queries or issues.
  • Act as a point of contact for client Trusts for queries relating to the operational delivery of Direct Engagement Assisting in the resolution of all Direct Engagement payroll or finance queries

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  • Excellent communication and interpersonal skills
  • Able to understand and analyse complex data sets
  • Extensive experience of using MS Excel and working with spreadsheets
  • Experience of creating and giving presentations
  • Ability to work well under pressure, manage your own workload and deadlines
  • Experience of working on projects
  • Can manage complaints to effective resolution
  • Excellent attention to detail
  • Experience of building and maintaining relationships
  • Willing to travel to client sites when necessary

About Us
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In return for your commitment, we will offer you some fantastic benefits:

  • Generous annual leave allowance
  • 27 days per year, plus bank holidays
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A commitment to talent management & development:


  • Star of the Month
  • Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers

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Pension
  • We'll contribute up to 10% towards your pension if you join our stakeholder pension scheme
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Life Assurance:

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Group Income Protection:

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Wellbeing Programme:

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Employee Assistance Programme:

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Employee Engagement & discounts platform

Our Commitment to You:


The
Compelling Employee Journey is our people development initiative that ensures whatever your path through NHSP you have opportunities to feel
_empowered, engaged and excel_ in what you do.


Throughout your employment you will have access to our
Institute of Learning (IoL) our blended learning platform providing with you with a wide range of blended learning solutions to personalise your
Compelling Employee Journey, helping and supporting you to be the best you can be through learning, development and personal growth.


About Us:


NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs.

Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS.


We are particularly proud of being the first NHS organisation to gain the accreditation of
Top Employer by the Top Employers Institute.

This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.

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