Lead Service Design and Transition Manager - Bristol, United Kingdom - UK Civil Service

Description

Job summary

The Home Office is here to make our country safer. As well as working to reduce crime and enforce the law. We also work to protect the most vulnerable and have a proud history of providing refuge to those who have been displaced or are seeking asylum. Whether it is fighting crime, protecting our borders or combating slavery, the Home Office is at the cutting edge of public policy in this country and our work is some of the most challenging and rewarding in government.

About the Public Safety Group:

The Public Safety Group�s role is to keep the public safe by cutting crime, disrupting the highest harm criminals, protecting the vulnerable and ensuring that our police, fire and rescue services are as efficient and effective as they can be in delivering front line public services.�

The people in our Group develop and implement policy, provide funding, and deliver legislation. We make the most of innovation, data, and partnerships to prevent crime, protect the vulnerable, and tackle the highest harm crimes. We work with our partners in law enforcement, establishing governance arrangements at a national, regional and local level.

Job description

As a Lead Service Designer, you will design and deliver services that;
support business needs; reuse existing service components; are
proportionate and affordable; effectively span multiple suppliers, components and support levels. You will produce comprehensive service designs, incorporating 3ES requirements, wider standards, and external suppliers. You will lead on programmes and projects of work, acting as a Subject Matter Expert and ensuring the design meets the user organisation and the wider Emergency Services Network needs.�

You will work within the ESN Live Service team but maintain close links to the wider Emergency Services Mobile Communications Programme �(ESMPC) programme to ensure a coherent and consistent strategy across cyber, cloud, data centre, storage, network, mobile and the user experience of infrastructure design for the future emergency services network.��

You will promote a team culture that embodies the Civil Service Values and rewards teamwork, client-orientation, delivery focus and technical excellence.

Due to the busy nature of the role, the post holder will be required to work full-time working pattern. Candidates should take this into consideration before submitting their application.

The post holder will require to travel In UK mainly to London office Clive House, all travel expenses will be covered by the business area

Person specification

Your main day to day responsibilities will be:�

�� � Leading on the design and delivery of future Service Operating Model,
� � �SOM for Emergency Services Network.�
�� � Producing service designs which ensure that support for the new�
� � �service is comprehensive, efficient and reuses existing capability.
�� � Developing and documenting the proposed service design for the
� � �integration and implementation of solutions, working with and across
� � �different workstream of Emergency Services Mobile Communication
� � �Programme, ESMCP, 3ES user organisation and suppliers to ensure
� � �that the requirements are included in business cases, project plans,
� � �supplier procurements and Service Design Packages.
�� � Exercising strong stakeholder management skills to drive completion
� � �of a service design, including brokering decisions and bridging
� � �technical and business disputes by weighing up risk, complexity
� � �impact and deliverability.
�� � Leading the evaluation of a new service once it has been integrated,
� � �identifying best practices and lessons learned to incorporate into
� � �future integration plans.
�� � Creating detailed plans for the integration of new services into existing
� � �architecture, considering the broader context, strategies and operating
� � �model of the organisation.
�� � Defining and helping shape best practices and standards within
� � �ESMCP programme and future ESN operating model.

Essential criteria

You�ll have a demonstrable passion for Service Architecture and Design
management, with the following skills or strong experience in:

�� � Evidencing strong process, technical and team leadership skills, with a passion for delivering leading edge designs and inspiring a culture of technical excellence and innovative solution design�
�� � Navigating the complex landscapes of technologies, 3rd party suppliers (driving the procurement process), internal and cross-government teams
�� � Managing and delivering complex service solutions within time, cost and quality targets, ensuring solutions are robust, resilient, and appropriately implemented, tested, and documented.
�� � Defining standards, owning and contributing to the technical roadmap and strategy
�� � Anticipating and advising on future technology changes that present opportunities for the product or service�
�� � Communicating clearly in a language which meets the needs of different users and stakeholders through selecting the appropriate channels and formats, and managing expectations whilst adapting to� stakeholders� reactions with flexibility

Desirable criteria

For this role, the below experience would be beneficial, but is not essential:

�� � Identifying process improvements and defining best practice, inspiring teams to follow this
�� � Managing a small team and Recruitment� activities, including interviewing, selection / hiring, and conducting performance assessments
�� � Working with scaled agile deliveries
�� � Understanding of Lean, Agile and DevOps principles within a Product
� � �centric delivery model
� � �Experience and understanding of service delivery in telecommunication field or/and designing service wrap for a mission critical service.�

Behaviours

We'll assess you against these behaviours during the selection process:

Technical skills

We'll assess you against these technical skills during the selection process:

Benefits