Commercial Account Director - Wellingborough, Northamptonshire, United Kingdom - Food Alert Ltd

Description

Commercial Account DirectorAbout Food AlertBased in central London & Wellingborough and operating throughout the UK and internationally, Food Alert is a leading food safety and health & safety consultancy.

Our clients span many sectors including retail, leisure and education, but hospitality is where our expertise and passion lies.

We work with some of the UK's most innovative, exciting and high-profile restaurants, hotels and pub groups such as Brewdog, The Ivy Collection, Dishoom, Starbucks, Mitchells & Butlers and Harbour Hotels.

We are also part of The Citation Group whose portfolio of companies proudly deliver compliance support services to more than 45,000 clients.

Our mission is to be the company that colleagues and clients want to work for and with.

Main Objectives of the RoleFood Alert are seeking someone to:
Grow the 'Product Data' element of Food Alert through the acquisition of new clients, and retention of existing.

Be the face of Product Data to clients and prospects...Managing high profile, enterprise client accounts, ensuring they receive a high standard of service delivery in accordance with contractual agreements.

(This involves working with colleagues in Regulatory and IT.)Providing consultancy to clients in relation to Trading Law services.
Work collaboratively with the Food 'Vertical' Sales Team on Business Development opportunities with existing and prospective Software only clients.
Help develop the PD marketing plan through close liaison and support of the Food Alert Marketing Team.

Existing Client ManagementManaging high-profile, enterprise and smaller client accounts, ensuring they receive a high standard of service delivery in accordance with contractual agreements.

Schedule and lead regular business review meetings with key clients, recording any action points and following up as necessary.
Contracts Ensuring client Contracts and Service Level Agreements are commercially attractive.
Supporting Product Data colleagues with commercial queries, adjustments to existing contracts and new client proposals, quotes and contracts.

New Business / SalesResponsible for all Enterprise sales within the Product Data area by:
Generate sales among client accounts, including upselling and cross-selling.

Working collaboratively with the Hospitality Compliance Sales Team on business development opportunities with existing and prospective Product Data software-only clients.

Identifying, encouraging and progressing commercial opportunities with clients including upselling products and services, specialising in enterprise client business requirements.
Delivery of product demonstrations and attendance at sales meetings.
Attending conferences, meetings and industry events to promote the company's services and brands.

Organising and delivering customer events in relation to our future SaaS plansSupporting and liaising with the Head of Marketing to help ensure the company/brand is promoted within the market.

Remaining aware of market trends and competitors.
Keeping up to date with commercial developments within the industry.

Internal Stakeholder Management Deputising for the Product Director in their absence, and effectively being the business GM in their absence.

Communicates client needs and demands to relevant company colleagues.

Working closely with the Product Technical Account ManagerWhat you get from usFrom celebrating your birthday with a day off (on top of our generous annual leave and bank holiday package) to providing extensive wellbeing support and a health cash plan, we're committed to nurturing your holistic well-being.

At our workplace, we don't believe in "work as a chore." Instead, we cultivate an environment where you can thrive.

Here, you'll be surrounded by dedicated individuals who are passionate about our mission and purpose.

We don't just stop at hiring; we invest in your continuous growth and development, ensuring that each day is an opportunity for learning and advancement.

We trust in your abilities and genuinely care about your success.

Our transparent communication ensures you're aligned with our business strategy, and we're excited to offer you pathways for career growth and development.

Say goodbye to clock-watching; here, every moment is an opportunity to excel, learn, and make a meaningful impact.

Welcome to a workplace that values you as a whole person and helps you become the best version of yourself.