Consultant, Legal Support - London, United Kingdom - London Apostille Services Ltd

Description

London Apostille Services Limited (LAS Ltd) is an innovative and friendly business offering apostille and consular services in Westminster, Central London.

We work in a busy, transactional, and fast-moving office environment, assisting a variety of interesting clients on a daily basis.

We are a small, growing team looking for the right person to contribute and enhance our service as we look to expand.

The salary will be between £19,000 to £20,000 per annum, depending on experience.

We believe our commitment to training, development, and creating a supportive working environment and respect are the core driving forces behind our success.

The main responsibilities of a legalisation consultant include preparing, managing, and processing all document legalisation requirements for clients, focusing on delivering the highest level of customer service, product knowledge, and responsiveness.

Each consultant is responsible for helping the client navigate complex processes, simplify the requirements, prepare the paperwork, and support the client until their documents have been lodged and released.

Dealing with enquiries via email, telephone,
Managing client instructions from initial enquiry to completion (including taking instructions, reviewing documents, providing quotes, advising on requirements, managing bookings, ensuring services are completed, notifying clients and dispatching documents);
Attending to clients at appointments, including initial greetings, scanning KYC documentation and taking payment;
Checking notarial certificates/documents for quality control purposes;
Assisting with the legalisation of documents, including travelling to the FCDO and various embassies when required;
Assisting as may be required with content creation on Company blogs, social media channels and website.
Assisting practise manager/management with general administrative and office tasks and any other tasks that may be required on a day-to-day basis;

Fast typing;
Excellent written and spoken English;
Excellent customer service and phone manners;
Strong IT skills, particularly in Microsoft Office;
Able to absorb information, including legal concepts, and convey information to others.


Training & Experience:
Prior customer services is desirable, as is some form of consultancy. Training is provided to candidates without this.

The position is office-based, 40+ hours a week, and only involves office work (customer liaison and document handling are core components).