- Creating amazing customer experiences
- Customer Service and learn customer pain points
- Engaging with customers and comments across social media
- Working with the team to develop marketing strategies that speak to our customers
- Help define our brand's tone of voice
- Assist with our leading social media production
- Translate customer pain points into better email communication and packaging
- Be a helpful pair of hands eager to learn and help out in any area
- Detail orientated approach to work
- Knows how to create processes and implement them
- Great written and verbal communication
- Loves negotiating and organising
- Team player who's willing to work across numerous job roles
- Decision-making ability and a sense of responsibility
- Used to and thrives in a fast paced ever changing environment
- Excellent communicator: able to inform, consult and engage all levels across the business - being funny is a plus too though
- Detail Oriented: focuses on details and is thorough in their work
- Achiever: likes to get stuff done and to a high level
- Dreamer: has an imagination that knows no-bounds
- Problem-solver: face challenges heads-on with a can-do attitude
- Project manager: set and adapt plans and resources allocation/priorities to our highly dynamic business. Highly analytical, and results-oriented
- Experience in customer experience (a plus)
- London Based
- Work from home and Office split (London)
- From Graduate opportunity to Competitive salary (experience depending)
- Pay dependent on experience
- 25 Days Holiday + Birthday + Bank Holidays
- Summer Fridays (Half Day Fridays Throughout Summer)
Community Executive - London, United Kingdom - Wild Dose
Description
Job Description
As our Community Manager you will be helping with customer facing relations with our customers, the customer experience would truly be yours. From talking to customers, engaging with them on social and creating unique experiences and ideas to better understand and talk to our customers.
Having launched just under two years ago, Wild Dose has debloated tens of thousands of customers and launched in retailers such as WholeFoods Wild Dose is on a journey to defeat bloating quickly and we want YOU along for the ride.
As you'll be joining our small and nimble team, it will be a great opportunity to learn, have creative freedom and experience what a fast growth company feels like While the title of the job may be Community Manager, you'll be experiencing more than just engaging with our customers
Responsibilities
The role is for varying levels of experience, from people who have done it all before to those just setting out on their career. We want to hire the best and we are happy for the right person to learn on the job too.
Background
We aren't a company that expects 10000 years of experience in a job role - in fact, we are the opposite. We want proactive people with a passion for the role they're in and who constantly look to improve.
Simply put, we want good, ambitious people on board our team.
ATTRIBUTES AND SKILLS
DETAILS
ABOUT US
Wild Dose is a natural remedy brand looking to change the way we view supplements. We are beating bloating quickly - we are all natural, vegan and UK made.
After launching in May 2022, Wild Dose has grown rapidly - to the point we need to hire again We are aiming to make a meaningful impact in the UK - ok but what does that mean?
That means being on supermarket shelves, hundreds of thousands of customers, launching across the EU, UK and US - massive events and loads of rocket emojis
But, back down on earth, we are still a small company. While we've got off to a great start, there's still a lot of work to be done - and you could join near the start of our journey