Service Controller - Blackburn, United Kingdom - Autoskills UK
Description
Service ControllerDo you have the right skills, experience and 'be the best' attitude to join our team?
We are looking for a hard working and enthusiastic individual with previous experience in a similar automotive role. You must be prepared to go above and beyond for a customer in a quick paced environment
The main duties will include:
- Supervising the flow of work for the Blackburn service team into the workshop and allocating work as required making sure required customer deadlines are met.
- Keeping customers fully and regularly informed of any changes to costs and expected completion times/dates.
- Ensuring that job extensions are properly authorised and processed.
- Ensuring that vehicles are properly handed over to customers, including invoice explanation and advising future requirements.
- Taking responsibility for sub contracted repairs and ensure the quality of such.
- Ensuring that the authorisation of warranty and goodwill is given strictly in accordance with the manufacturers programme.
- Carrying out regular performance assessments of team members, monitoring and enforcing time control of team members.
- Practical experience in an After Sales environment
- Knowledge of the function of all vehicle controls and systems for each model.
- Ability to recognise and name all major components, their approximate location and function.
- Ability to carry out basic fault diagnosis based on customer description, vehicle inspection or road test.
- Ability to estimate accurately times for diagnosis and repair.
- Ability to determine condition of safety related parts i.e. tyres, brake pads, and wiper blades.
- Basic computer skills
- Numerate
- Hard working with the ability to work under pressure
- Enthusiastic and dedicated approach to work
- Organised work ethic
- Safe and responsible work manner
- Customer focused
- Reliable and punctual
- Full UK Driving Licence
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