Guest Relations Representative - Southampton, United Kingdom - Carnival UK
Description
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevantskills, we'd love to hear from you.
We work flexibly and will assist you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and developing the social networks that make working with us so rewarding.
The Role
Working within the Princess Team here at Carnival UK, our Guest Relations Representative's provide an elevated support to our onboard teams to find resolutions to any concerns raised by our guests.
As a Guest Relations Representative, you will:
- Workwith internal stakeholders across our ships and colleagues in the USA to ensure any resolution is found succinctly and effectively
- Representthe brand on postcruise issues, speaking thoughtfully whilst navigating complex issues
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities.
This role is a CUK13 and isoffered on a full time or part time, permanent basis with at least two days based in our Southamptonoffice.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed.
Alongside bringing these to the role, you'll also need:
- Customer service experience, ideally within the tourism industry
Being part of our team has its benefits
We're a holiday company so we know there's more to life than work. Our comprehensive range of benefits are designed to help support your personal and financial health and wellbeing.
- A warm welcome with full help settling in
- Home and officebased hybrid working (minimum two office days)
- Regular office events including live entertainment, lifestyle events and charity partner fundraisers
- Extensive learning and development opportunities
- Annual bonus
- Minimum 25 days leave, bank holiday allowance and holiday trading scheme
- Employeeled networks
- Employee Assistance and Wellbeing programmes
- Recognition scheme with prizes and awards
- Employee Discounted Cruising plus Friends and Family offers
- Contributory Defined Contribution Pension scheme
- Company paid private medical and dental insurance and health assessment
- Inhouse Occupational Health and access to digital GP
- Life Assurance
- Parental and adoption leave
- Childcare Voucher Scheme
- Employee Shares Plan
- Electric Car and Cycle to Work schemes
- Onsite restaurant offering range of healthy cooked and grab and go meals
- Discounted retail and leisure via discounts portal
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