Admissions Officer - Stirling, United Kingdom - University of Stirling

University of Stirling

Verified Company

Stirling, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Post Details
Full time.
Open ended.

Interviews are expected to take place on Thursday 02 March 2023.

There is an expectation that work will be undertaken in the UK.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The Post

The Admissions Officer will work within the Admissions and Access team which is part of Student, Academic and Corporate Services.

Admissions and Access provide a professional admission service, responsive to customers and stakeholders and are committed to excellent service delivery by:

- providing an exceptional applicant experience to a high number of applicants each year for different modes of study including access, undergraduate, postgraduate taught and research, study abroad, international exchange, CPD and flexible learning
- engaging and working in partnership with professional services and the academic community
- being responsive to the global market place and regulatory requirements

Description of Duties Customer Service**- Provide an exceptional applicant experience from the first point of enquiry to enrolment

Be a positive and proactive member of a customerfocused team with a willingness to undertake additional duties during busy periods
Explain complex processes to those who are not familiar with them with and for whom English may not be their first language, with a good level of cultural awareness

Admissions Processing

Assist the Admissions Manager and Head of Admissions in delivering all aspects of the admissions process
Assess applicant information and accompanying documentation against set criteria and using a range of resources to aid decisionmaking, including ECCTIS (NARIC), UCAS, UKCISA and UKVI
Using the University's record system (SITS), record decisions and other data with a high level of accuracy which is required for statutory reporting
Work with a high level efficiency, meeting agreed turnaround times and performance targets
Deal with sensitive, private and confidential information in a professional manner adhering to relevant legislation including Data Protection

General

Respond to enquiries from prospects, applicants, parents, teachers and advisors, providing informed guidance and advice, viamultiple communication channels including daily live chat
Undertake business process review as required, both independently and as part of a team
Participate in marketing and student recruitment events, e.g. Open Days and Applicant Visit Days which will require some weekend and evening working
Work in partnership with other professional service teams, faculties, international agents and university partners, including QS and INTO
Any other duties required

Essential Criteria

Demonstrable experience of providing a highly responsive and professional customer service
Demonstrable evidence of performance delivery against targets
Educated to Scottish Higher/ Higher National level
Knowledge of a student record system, preferably SITS
Understanding of current issues in Higher Education
Excellent organisational skills
Excellent communications skills, both written and verbal
Ability to work under pressure, meet deadlines and continually reevaluate priorities
Ability to work independently and as part of a team
Ability to work occasional weekends and unsociable hours

Desirable Criteria

Proactive in making improvements to existing processes with a positive approach to change
Knowledge and understanding of school and post school qualifications from across the UK, EU and globally
Knowledge of UKVI regulations and Tier 4 student visas
Knowledge of the academic portfolio offered at the University
Knowledge of tuition fee assessment
Previous experience of admissions requirements for international applicants
Experience of using a variety of digital communication channels

About Us

Communications, Marketing and Recruitment encompasses:

Corporate Communications, Media Relations, Internal and Corporate Communications, Public Affairs, Marketing, Web and Digital Media, and International, UK and European Student Recruitment, and Admissions and Access.

In delivering the strategic priorities of the University, we support the enhancement of the University's reputation for excellence in the student experience, teaching and learning, and high-quality research with global impact.

The Directorate provides a wide range of services to internal and external stakeholders and works closely with the University's senior management team and across all faculties and professional support services.

By adopting an integrated holistic approach to our work, we ensure the University's strategic messages are effectively conveyed and understood by our stakeholders across all communications platforms.

The University
The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on comm