Head of Customer Service - Kent, United Kingdom - Vertical Advantage

Description

Job Description

MUST HAVE - Ecommerce & Consumer Goods Experience to be considered

An excellent opportunity has arisen for a Head of Customer Service to join a rapidly growing Consumer Goods business.

They are a group who have continued to grow YoY across multiple channels from Retail, Ecommerce and the trade.

This hire is an important one for the business and is a new milestone in their growth strategy.

The Role

• Leading a Customer Service team (10+) to deliver exceptional customer service to B2C and B2B customers.
• Happy to be hands on in day to day responsibilities and happy to be the go to person when a problem is escalated.
• Strategic input for CS functions and reporting back to Exec level of the group.
• finding innovative ways to increase CS for the business through tech and other modern techniques.
• Bridge gap between all of the teams including warehouse, logistics and sales to ensure CS levels are high and consistent throughout.

The Person

• Strong Customer Service experience within a high-growth or large consumer goods business.
• Food or Beverage experience is highly desirable.
• Ecommerce experience is also highly desirable.
• Has experience of using tech and automations.
• Strong leadership experience, comfortable at managing large teams.
• PERSONALITY - it's a customer service role so your personality and smile needs to be infectious both externally and internally.

Salary £70-85k (depending on experience)

Please ensure you have full right to work in the UK before applying - the company does not offer sponsorship.