- Responsible for monitoring waiting times throughuse of the primary targeting lists (PTL) escalating any potential breaches torelevant service manager.
- Regular review of available capacity and currentdemand through coordination of control tower meetings.
- To manage inpatient, day case, outpatient anddiagnostic waiting list issues.
- Monitor the patient journey times from PTL listsand;
- Work with Medical Secretaries and their managersupporting them to ensure wait times are in line with 18 week performancetarget.
- Liaisewith other departments such as diagnostics to escalate appointments requiredfor speedy diagnostics.
- Workwith speciality staff to ensure the efficient and effective use of clinic areasand day case capacity within units setting up extra capacity where needed.
- Liaisewith consultants to ensure the appropriate management of outpatients processes,implementing new systems and processes where required.
- To keep up to date with national and local waitingtime targets for inpatient, day case, outpatient and diagnostic services.
- To monitor consultant leave and junior doctorrotas and the impact on clinics making recommendations for improvement.
- To identify and investigate areas for potentialservice improvement in terms of waiting list and clinic management and feedbackto the relevant Patient Services Manager.
- To identify inequitable capacity in servicesacross the three sites.
- Provide regular support and training whereappropriate to junior administrative and clerical staff within the units.
- Work with the Business Manager and the PatientServices Manager to implement identified areas for service improvement.
- Responsible for ensuring information relevant towaiting lists is provided to relevant Trust staff as required.
- To respond fully and promptly to queries fromthe information department and others requesting information on waiting lists,maintaining patient confidentiality at all times.
- Ensure that waiting lists are validated in orderto ensure data quality.
- Facilitate service control tower and access meetings.
- To support the units to ensure efficient andeffective practice and daily operation.
- To monitor patient experience in units ofresponsibility and act as required considering resource implications to improvequality.
- To assist in the investigation of relevantcomplaints where required.
- To ensure relevant Trust policies areimplemented, maintained, monitored and reviewed across all sites.
- To collate and disseminate information relatingto unit performance and identified key performance indicators.
- Supporting delivery of information and reportsas requested by the Business Manager.
- To support the Associate Director of Operationsto achieve the service and Trust objectives / Key Performance Indicators.
- To produce reports for the CSG as required.
- Any other duties/responsibilities as delegatedby the ADO to support the function and development of the service. Person Specification
- NVQ3 or equivalent in Business Administration / or ILM qualification (or equivalent experience)
- Sound educational background (4 GCSEs, grade C or above)
- NVQ4 or equivalent in Business Administration/ILM qualification
- ECDL
- Microsoft Word/excel/email knowledge
- Experience of working to targets
- Experience of working with a busy/demanding environment
- Previous Trust PAS or Similar Healthcare administration systems Experience
- Health care experience
- Waiting list or Outpatient management experience
- Experience of the 18 week agenda
- Experience of capacity and demand
- Understanding and knowledge of the Data Protection Act.
- Awareness of own limitations.
- Good understanding of the 18 week target and associated rules.
- Effective written, verbal and telephone communication skills
- Ability to stay calm and show tact and empathy in a potentially hostile environment
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
- Understanding and knowledge of Caldicott
- Knowledge of medical terminology
Patient Access Co-ordinator - Wakefield, United Kingdom - The Mid Yorkshire Teaching NHS Trust
Description
Job summary
Thisis an exciting opportunity for a proactive individual to develop theiradministrations skills and work within a busy team.
You will workas the point of contact for all administrative issues relating to patient'spathway of care, working alongside Consultants and administrative colleagues.
The post holderwill be responsible for answering patient queries via telephone, email and faceto face, booking clinical appointments, liaising with clinicians, ensuringcapacity is appropriately used, problem solving, RTT, using the Trust's medicaltranscription system and ensuring that letters are processed in accordance withSOPs.
Main duties of the job
Thepost holder will be the point of contact for all administrative issues relatingto patients' pathway of care. The post holder will provide support in the proactivemanagement of the patient pathway from referral to discharge, ensuring theentire pathway is managed smoothly.
The post holderwill ensure high levels of patient and clinician satisfaction by being anaccessible, customer focused and knowledgeable point of contact. To provide aconsistent approach across the Trust, Standard Operating Procedures (SOPs) willdescribe how the functions of the role will be carried out, along with thetimescales to which are to be adhered.
About us
We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.
We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.
We have a clear vision and you could be part of this Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.
Job descriptionJob responsibilities
Key Responsibilities
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Knowledge and Awareness
Essential
Desirable