Scheme Co-ordinator - Ferndale, United Kingdom - Trivallis

Trivallis
Trivallis
Verified Company
Ferndale, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Part time
Description

About Us
We as an organisation are proud to provide homes for thousands of people within our communities.

We are one of the largest housing associations in Wales and provide 10,000 homes and a diverse range of services to our residents, their families, and communities.


We have a vision of 'prosperous people and places' and we as an organisation understand the importance of looking after our employees.

Our workforce are dedicated to reach this vision through ensuring Trivallis is a great place to work and live.


Are you looking for a career where you can make a real difference to the quality of people's lives and our services? Come and join Trivallis on this exciting journey.


About you

  • Experience of working within a housing environment
  • Experience of working with clients with difficulties
  • Knowledge of Safeguarding
  • Knowledge of Health and Safety
  • Knowledge of Housing Legislation
  • Intermediate knowledge of Microsoft packages and IT systems
  • Ability to work within the confidentiality of the post in line with current Data Protection arrangements
  • Demonstrate commitment to a customer focused service
  • Ability to manage and prioritise own workload
  • Commitment to working as part of a team
  • Full driving license and access to a car
  • Influencing and negotiating skills
  • Ability to build a rapport with tenants, family members, advocates etc.
  • Knowledge of tenancy management, including ASB and neighbour disputes
  • Hold a Full UK Driver's Licence.

What you'll do
To deliver a well-managed customer focused sheltered housing service that ensures an ethos of independence and empowerment.

To provide a scheme-based housing management service, ensuring effective management of vacant units, estate management and compliance with building maintenance requirements including periodic testing to meet Health and Safety requirements.


What you'll be responsible for
In conjunction with other Sheltered Housing Colleagues, contribute towards delivering a customer focused housing service

Support the allocation of vacant dwellings to minimise void loss,

Ensuring that new tenants are fully inducted into their new home and any housing related support needs are identified.

Collaborative working with outside agencies and other teams as identified.


Reviewing wellbeing and personal safety plans with tenants every 6 months or sooner, making referrals for support or to other statutory services ensuring that needs are met in a manner that always respects their dignity and privacy.

Make welfare calls to tenants with an assessed short-term need.


Ensuring that accommodation is maintained to a high standard by monitoring compliance with gas servicing requirements, legionella controls, fire alarm testing, door entry and warden call systems and monitoring contract services delivered to the scheme, recording these for evidence and reporting purposes.


Support the Sheltered and Supported Housing Manager to maintain accreditation with Erosh Code of Practice and the RNIB Visibly Better Scheme.


Participate in the annual service charge meetings with tenants, answering any queries and signposting or liaising with rent account managers.


Deal with and coordinate actions in response to complaints of anti-social behaviour in Sheltered Housing schemes, and where necessary work with the Community Safety Team to resolve.


Support the Sheltered and Supported Housing Manager to work with tenants and their representatives to develop and sustain an effective Tenant Consultation process in line with the Sheltered Partnership Agreement.


Facilitate social activities, seeking out grant funding opportunities, manage guest room lettings and collect TV license monies in line with procedures.


Support colleagues in periods of absence to manage day to day activities and responsibilities to ensure continuity of service to tenants.


Attend case conferences, Protection of Vulnerable Adults or similar meetings as requested, accompanying or standing in for Scheme Coordinators where needed.

To consult with tenants around purchasing items from the scheme 'wish list', ensuring value for money.

Participate in the out of hours rota.


Benefits...
We are committed to ensuring Trivallis is a great place to work. We are constantly reviewing the benefits that we offer to our workforce.

As well as aiming to achieve a positive culture we offer a competitive pay and benefits package, some of which are listed below:


  • A generous 30day annual leave entitlement.
  • Local Government Defined Pension scheme.
  • Healthshield cash back plan for you and your family.
  • Flexible working.
  • Learning and development programme where we invest in your personal development.
  • Opportunity to be involved in facilitating the diversity and inclusivity across Trivallis.
  • Volunteering and giving back to the community through 'Time for Change' programme.

How to apply...

  • Trivallis Website
If you would like to find out more about this role, p
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