Dynamics Support Engineer - London, United Kingdom - ClearCourse

ClearCourse

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company description:

Why ClearCourse?
Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business.

Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significantassets during an exciting phase of our evolution.

About ClearCourse
Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries.

Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.

Job description:
Are you a Dynamic support Engineer with a passion for fast paced and revolutionary organisations?

Trillium was founded in 2010 and has gone from strength to strength over the past decade. We pride ourselves on creating intelligent CRM and digital solutions for membership and non-profit organisations.

We have a fantastic and inclusive culture with 50+team members working across London and Porto, implementing revolutionary CRM Solutions, Digital Consultancy and Website initiatives.

Trillium is part of the highly successful and fast scaling fintech organisation ClearCourse.

This means we can offer you benefits such as:

Investment, with opportunities for training and promotion
Private healthcare
Cash plan which can be used for (dental checkups and treatments, optical prescription, massages, physio, etc.)
Life Assurance, Group income protection and Lifeworks 24/7 support
Perkbox
Bike to Work
Additional Pension
Hybrid working environment

Who are we looking for?
Trillium is looking for an enthusiatstic and motivated Support Engineer. As a Support Engineer, you'll focus on working with our clients as the go to point of contact. support resolving queries by working with our clients throughout the whole lifecycle.

The responsibilities of the role will include but not be limited too:

Logging, Managing and Resolving incidents for our MS Dynamics CRM/CE/Power Platform/ 365 products
You will be constantly need to be assessing the issues to make sure they are escalated to 2nd/3rd/Developers for successful resolution
Partnering with the support and delivery team, ensuring hotfixes are implemented effectively

What skills and experience are we looking for?
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Experience within an IT support role with good working knowledge of Microsoft Dynamics CRM / CE / Power Platform / 365

Act as a bridge between CRM and Website issues
Server administration and maintenance (Onpremise) and Tenancy management (CRM Online)
Experience of coding in C# and / or JavaScript
Knowledge of SQL and Database Management (T-SQL and SSRS)

We offer:

We offer a competitive benefits package which includes life assurance, private medical cover with cash plan, income protection, company pension, annual discretionary bonus, a flexible hybrid-working model and 25 days annual leave, as well as additional flexiblebenefits to suit your lifestyle and enhance your well-being.