Colorectal Cancer Cea Navigator - Torquay, United Kingdom - Torbay and South Devon NHS Foundation Trust

Torbay and South Devon NHS Foundation Trust

Verified Company

Torquay, United Kingdom

3 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is a new 2 year fixed post with the potential to become permanent within our Colorectal Cancer Service and aims to improve efficiencies within the pathways of care for patients diagnosed with colorectal cancers.

The role will provide administration support to the team of Colorectal Specialist Nurses within Cancer Services at Torbay Hospital and also to the patients accessing this service

It will also entail organising and assisting the clinical nursing team to provide the Cancer Nursing Service effectively and efficiently ensuring patients queries and care can be actioned within a timely manner.

Processing queries and referrals, guiding and signposting clinical and patient queries.

To provide general, specific and specialist information to patients and clinical teams regarding colorectal cancer and cancer services, developing patient information to ensure patients are signposted at all times during their treatment and beyond.

Provide information and support for people with non-complex care needs.

To engage with the community services as appropriate

Accurately recording patient information on the Trusts Systems

Day to day management of the CEA Tracker team with administration tasks. Ensuring blood tests are requested as required, documenting on the appropriate IT systems and escalating to consultants and Clinical Nurse Specialists (CNSs) as appropriate

Assisting with the implementation and day to day management of a new Lynch Syndrome database within Cancer Services and liaising with various teams as appropriate across the Trust to support the service.

The Colorectal Team is located within Torbay Hospital and you will be working with, and supporting, 2 Cancer Clinical Nurse Specialists.

There is also a team of secretaries providing secretarial services to the whole of the Colorectal Team.

Communications and Working Relationships:

Communicate effectively with patients and carers and with a wide range of clinical and nonclinical stakeholders in secondary and community settings
Communicate sensitively and compassionately in (potentially) high emotive situations with patients and carers, demonstrating tact, reassurance, empathy, understanding, diplomacy, honesty and integrity
Ability to deal with complex and difficult situations and handle difficult question, with an understanding of when to escalate where appropriate
Demonstrate an awareness of limits of practice and seek appropriate support and guidance
Actively engage with the key voluntary sector and community stakeholders
Provide sensitive support and guidance to individuals who contact the Colorectal Cancer Nursing Service Support via multiple mediums i.e. face to face, telephone and MS teams
Support information delivery to patients and carers on a wide range of matters and recognise when onward referral is required
Assist in the triage of incoming phone calls and occasional drop ins. This will include consideration of caller's information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support
Support the team with daytoday running of the service and support clinical teams when required i.e. by providing information, responding to queries and attending meetings.

Key relationships will be with:

Patients and carers
Primary Care
The local community/public
Lead Cancer Nurse
Cancer Services Manager
Consultants and other medical/nursing staff
Cancer Nurse Specialists
The Lodge Cancer Support and Information Centre staff
Wider Cancer Services Team
Community teams and services
Trust administrative staff
Lodge volunteers

Planning and organisational skills

Support the Colorectal Cancer Nurses in coordinating the day to day running of the information and support services.
To support data collection to facilitate service improvements, quality and audit.
Organise and prioritise the designated workload in relation to identified needs.
Organise appointments as required.
Make preplanned outbound calls to patients to assess on going needs to enable a proactive prevention approach.

Analytical and judgemental skills

Escalating complex decisions/queries to the Clinical Nurse Specialists for assessment and review
Ensure situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion
Demonstrate the ability to recognise and respond appropriately when faced with an individual in crisis and to act as appropriate, knowing when to signpost or refer onwards.
Identify indicators of need or changes in need through telephone contact and respond appropriately.

Responsibility for patient and client care

To proactively identify patient and carer needs using the appropriate assessment and process to ensure that people get the right support to meet their needs. The role requires use of judgment in responding to the needs of individuals. The level of jud