- Supervise and lead by example to ensure the following is done in a timely and professional manner
- Monitoring the progress of customer deployments/installations
- Pro-actively interpreting, detecting, and resolving technical issues during deployments
- Responding to any deployment/installation issues reported by the customer
- Troubleshooting of technical issues with the product
- Return to Service support for SDS hardware
- SDS Image Management
- Planning workload and delegating tasks
- Drive recruitment and training within the team
- Assess team performance and provide feedback to team members
- Answering emails, calls and online chat in a positive and friendly manner.
- Creating a record of each customer problem and spot trends when applicable.
- Deliver technical IT support as required to our diverse client base
- Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the SDS Operations Team
- Management of Windows and Linux server operating systems
- Assisting our partners and customers with deploying the SDS software
- Patching and updating the operating systems and SDS software on SDS Appliances
- Fulfilling IT maintenance tasks scheduled by other team members.
- Promote and provide support for new products and technologies.
- Maintain an up-to-date knowledge of our products, technologies, and our competitors.
- Maintain high customer satisfaction ratings that meet company standards
- Ideally previous Team Lead or Acting Team Lead experience
- Outstanding communication skills
- Interpersonal skills and the ability to resolve conflicts
- Attention to detail
- The candidate should have a minimum of 1 years' experience in an IT Operational support role working with Linux operating systems
- Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls
- Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.
- Strong analytical skills with proven problem-solving ability.
- Demonstrated willingness to learn and apply new technology.
- Nagios
- CheckMK
- Apache
- CouchDB
- Windows operating systems
- Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)
- Shell scripting - ideally BASH, or Python.
Implementation Support Team Leader - Bath, United Kingdom - NCR Corporation
Description
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Due to our continued growth, we are looking for an exceptional UK based Team Lead with strong Linux and leadership skills to join our global technical operation team and supervise the Implementation Team based in Malaysia / KL.
You will be working alongside our Global 24/7 L2 Support Team supporting customer installations and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.
This is a standard workday role, Monday to Friday with some flexibility required to support our Global customer requirements.
Primary Responsibilities and Duties:
Additional Responsibilities and Duties:
Knowledge, Skills and Experience:
Desirable experience with these technologies:
Offers of employment are conditional upon passage of screening criteria applicable to the job