Service Administrator - Birkenhead, United Kingdom - Brooktherm Refrigeration Ltd

Brooktherm Refrigeration Ltd

Verified Company

Birkenhead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Duties and Responsibilities:

The objective of the A/C Service Administrator is to fully support the Air Conditioning Department by managing all aspects of Service administration.

Organisation and accuracy are an essential part of this role.

Administration of AC engineers work sheets and allocation of associated work hours to time sheets.
Administration of all AC engineers work expenses and allocation to time sheets. (hotels, toll payments, receipts etc.)
Administration of F-Gas logs and reports to be sent to clients.
Administration of AC engineers work sheets onto CRM (in house system) allocating hours etc.
Processing purchase invoices on CRM system.
Preparing AC jobs ready for invoices to be raised or order numbers to be requested.
Raising of AC sales invoices/credits (Job Sheets and Quotes) on CRM.
Administration of client specific SLA's and reports.
Assist with Service Coordinator (A/C) duties during sickness and holiday periods.
Support Service Manager and Supervisors in general service office duties.
Communicate and liaise verbally and in writing between customers/suppliers/visitors and enquirers, and interpret and respond clearly and effectively to spoken requests over the phone or in person.
Establish and maintain effective working relationships with coworkers and supervisors.
Maintain regular, consistent and professional attendance, punctuality and personal appearance.
Pursue personal development of skills and knowledge necessary for the effective performance of the role.
Adhere to stated policies and procedures relating to health and safety, and quality management.
Maintain a good level of tidiness/cleanliness within you particular working environment.