Customer & Community Engagement Officer - Marham, United Kingdom - Amey

Amey
Amey
Verified Company
Marham, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Your New Role:


We have a fantastic opportunity for a Permanent Customer & Community Officer to join our Regional Accommodation Maintenance Service (RAMS) contracts as part of the MOD's Future Defence Infrastructure Services (FDIS) covering a large patch at RAF Marham.

Driving License is essential.


A Customer & Community Officer plays an important part in being a positive ambassador for Amey with families, stakeholder groups and the Community.

Key mission will be to develop a cohesive and collaborative relationship with stakeholders including Unit Welfare Officers, Station Community Support Officer, Service Welfare staff, Families Federations, Occupancy Groups and DIO staff to develop local priorities.


The standard hours of work are: 30 Hours per week
Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we're open to discussing working options that suit you.


You will be responsible for:


Building effective, collaborative relationships between supply chain staff, National Accommodation Management Service (NAMS) Pinnacle Housing Officers (HO), Defence Infrastructure Organisation staff (DIO) and military stakeholders to improve the lived experience of Service Families.


  • Establish and develop regular Housing Surgeries at each site ensuring that Pinnacle Housing Officers and Occupancy Groups are engaged to support the surgeries.
  • Act as first point of contact for Amey relating to family issues with both customers and DIO staff referring and escalating issues as appropriate.
  • Develop a community engagement program and local impact plan to identify and address issues that impact the lived experience and secure community involvement in the design and delivery of community engagement activity.
  • Play an active role in capturing performance and customer satisfaction information, analysing customer feedback and recommending service improvement initiatives.
  • Support supply chain operatives to ensure families are kept informed of complex repairs or changes to the plan.
  • Take photographs of SFA prior to move in and upload to the customer portal
  • Coordinate the activity of the Estate Custodian to ensure the Estate is managed in line with contractual obligations and properties meet the move in standard.

What makes this role unique is
the CCEOs will ensure their site(s) achieve Amey Infrastructure contractual outputs, remain safe and compliant whilst remaining customer focussed.

We want to hear from you if you have:
Experience of managing properties through the occupancy cycle to include:

  • Management of operational delivery of Housing Specific Task Schedule
  • Collaborating with Supply Chains to achieve KPIs
  • Negotiating and influencing stakeholders to agree property requirements.
  • Customer focussed with a passion to work collaboratively with all stakeholders to drive up customer satisfaction
  • Chartered Institute of Housing L3 Certificate or equivalent
  • Management level qualification in H&S and Environment (e.g. SMSTS)

What we can offer you:


When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life's ups and downs.

It's the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program
-
Career Development
  • Exceptional development and progression plan

-
Pension
  • Generous Pension scheme which we will contribute to
-
Holidays:


  • Minimum 24 days holiday + Bank Holidays
-
Choices:


  • Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
-
Save with Amey
  • Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
-
Social Value:


  • You'll get 2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives
-
Company Vehicle

We embrace difference and
support individuals to work in ways that work best for them.


We are
committed to working
sustainably and by
working in partnership with the communities we serve, so
people and the planet
are protected.


At Amey,
you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.


Who is Amey?

  • We are at
    the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation's strategic assets.
  • Our
    11,000 people are behind the critical services the country relies on every day.
  • Our unique
    engineering and
    operations experience, together with data driven insight from our **con
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