Customer Service and Collections Advisor - London, United Kingdom - Sigma Financial Group

Sigma Financial Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Type:
Full-time

Location:
Work from Home (WFH)

Contract Type:
Permanent

Hours: 40 hours per week

Salary:
£22,167 per annum

Role Overview:

We are currently seeking exceptional individuals to join the Sigma Family as Customer Advisors.

At Sigma, we have been recognized as one of the best places to work by the Sunday Times in May 2023.

Our mission is to #ImproveEverythingAlways, and at the core of this mission are our people.

As a Customer Advisor, you will have the opportunity to work on behalf of our clients, providing high-level customer service across various industries.

What being a part of the Sigma Family means for you:

Career development and internal promotion opportunities following your probationary period.
30 days of holiday inclusive of bank holidays, with additional days accrued based on tenure.
Monthly, Quarterly, and Annual awards with marvellous prizes.
Resources like the Employee Assistance Program (EAP) and Mental Health First Aiders to support you in challenging times.

- £250 bonus for each successful referral to the Sigma Family who passes probation.

Receive a tree in the Sigma Forest upon passing probation to track your carbon footprint reduction.

- scounted Pure Gym membership.

The comfort of working from your own home.
An Employee Pension Scheme.
Joining communities and collaborating with colleagues on our internal Social Media platform.
An equal, diverse, and inclusive workplace where all amazing people are welcome in the Sigma Family.

What Your Day-to-Day will Look Like:

You will be working from home, delivering excellent customer service by handling inbound calls and customer queries. Reporting into a Team Manager, who may have started as an advisor themselves, you will receive the best support. Your work will involve meeting various Key Performance Indicators (KPIs) and aiming for individual and team targets.

What Amazing People Will Bring to the Role:

Passion for delivering exceptional customer service.
Forwardthinking and driven to excel.
A genuine desire to help people and excellent listening, communication, and empathy skills.
Confidence in interacting with customers and resolving queries and disputes.
Embrace change and comfortable working both independently and as part of a team.
Openness to feedback and a positive mindset.
Full training provided with continuous coaching throughout your career.
Willingness to learn and an ambition to shine

Simple and Straight Forward Recruitment:
We believe in a straightforward and efficient recruitment process.

Once you've sent us your CV, if we find a suitable position for you, we'll contact you for a short telephone conversation.

If you seem like a potential new member of the Sigma Family, you'll be invited to one of our Talent Sessions or a 121 interview.

If successful, you'll be given a start date and contacted by our amazing onboarding team to prepare for day 1.

You may have experience of the following: Customer Service Advisor, Administrator, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Client Services, Customer Service Agent, Call Centre Operative, Customer Support, Client Support, Customer Service Administrator, etc.

REF-207520