Junior Applications Support - Ashford, Kent, United Kingdom - Constant Recruitment Ltd

Description

Junior Application Support (nights)
Offices are based in Ashford, Kent but this is a fully remote role

Are you happy to work nights? Our client is a rapidly growing international software business with market leading App product for the Publishing industry.

They are looking for School leavers or Graduates looking to start a career who have a passion and keen interest in Apps and the wider technology industry.

Initially you would be working as part of their Application Support team supporting their global clients.
This is a great opportunity to emerge yourself in Devops whilst giving first class customer support experience.
The company has great internal progression and future career routes in Support, DevOps, Development & QA are available.
Support customers within a high-volume contact centre (or similar) environment
Lead a service handling multiple access channels including digital and telephone.
Respond to inquiries and support requests from our customer support ticketing system and ensure that all internal and external SLAs are met
Work with the escalation teams to facilitate timely support to customers.
Promptly escalate inquiries or issues that cannot be resolved by the shift team.
Help customers to resolve incidents and immediately complete requests where possible
help identify customer issues and improve the overall client experience.
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