Training and Quality Lead - Edinburgh, United Kingdom - Sanderson

Description

Sanderson are exclusively supporting Diligenta to hire several permanent and fixed term Team Manager positions based in either Edinburgh or Glasgow.

Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations.

A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Due to internal progression, we currently have several vacancies for Team Managers in the telephony and administration teams in the Phoenix Standard Life Account in Edinburgh and Glasgow.

Raising, addressing, resolving and learning from both operational and performance issues within the team
Creating team training & development plans and ensuring any local training needs are met
Performance management including 1 to 1s, coaching, training and development, always ensuring that our employees are managed in-line with our people policies and procedures

Using analytic skills on the data available to make informed decisions and drive actions for success whilst looking for opportunities to improve the customer experience.

Are able to see the bigger picture and to think wider than the immediate team
Previous experience within Financial Services would be advantageous however is not essential.

We offer 25 days holiday (plus bank holidays)
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes

Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools.