Software Asset Management Consultant - West Midlands, United Kingdom - SCC

SCC
SCC
Verified Company
West Midlands, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Location:
Hybrid Role


Salary Package:
Up to £70k (DOE) + Uncapped OTE + Car Allowance


SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences.

We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.


You will be responsible for ensuring that all of SCC's license management services are provided to our customers in an effective and efficient manner as well as being responsible for managing all aspects of the software license management Best Practice tools and processes in place, performing activities such as Entitlements Management, Reconciliation activities, optimisation identification and audit support.


Main Responsibilities

  • Undertake assignments, specifically gathering and analysing customer's contract, entitlement, renewals and discovery data for inputting into SCCs SAM tool
  • Have excellent communication skills to enable open and transparent working practices with internal teams and external customers and vendors
  • Build and develop relationships with key stakeholders across SCC and others
  • Adhere to administrative processes in line with company guidelines
  • Provide advice and guidance to support each customer's best interests on software license management.
  • Ensure customer satisfaction through effective communication and managing expectations, acting as a trusted adviser to the customer.
  • Promote and recommend Best Practice to the Customer and provide support where appropriate.
  • Carry out one off Vendor audits where required
  • Carry out SaaS optimisation activities identifying areas of optimisation and cost reduction
  • Strong understanding of major license models including Microsoft and VMware.
  • Ability to research, interpret and communicate product use rights and licensing terms & conditions
  • Use of License and Service Management toolsets ie System Center Suite
  • Ability to act as SAM advocate and influencer at all levels of the IT Organisation
  • Experience responding to and managing software compliance reviews / audits by major vendors.
  • Experience implementing SAM tools
  • Experience defining and implementing SAM Strategies along with Policies and Processes
  • Good level of technical understanding
  • Track record for driving consolidation of licenses and cost reductions achieving to performance and delivery targets
  • Ability to maintain customer relationships and exceed expectations
  • Ability to anticipate future trends, priorities and requirements
  • Effective communication skills at all levels
  • Critical thinking and problemsolving skills
  • Strong analytical skills. Ability to create, interpret and present data effectively
  • Experience in at least one of the following licence management tools:
  • Snow Licence Manager
  • Flexera
  • Service Now SAMPro

Desirable:


  • Experience managing SaaS license models
  • Experience with IBM, Oracle and SAP
  • Experience managing licensing in IaaS platforms i.e. Cloud Technologies and Microsoft Cloud Partner Agreement
  • Use of ServiceNow Service management tool, particularly SAM module
  • Knowledge of ITIL v3 and ISO/IEC 20000 with a track record of operating and managing within an IT Service Management environment
  • Knowledge of project management principles and practices
  • Business management training and experience
  • Technical qualifications
  • Relevant technical experience within IT Industry
  • Demonstrable experience with the analysis of discovery tool data
  • Knowledge of licensing models across the vendors for entitlements and reconciliation activities.
  • Strong and broad Excel skills.
  • Excellent Customer Service management
  • Good communication and documentation skills
  • Excellent time management skills
  • Experience in services organisations and environments would be advantageous

Why SCC?

  • An inclusive workplace
  • Excellent package: solid basic and company benefits
  • Hybrid working in line with role requirements
  • Career development and lifelong learning opportunities
  • Opportunity to join Europe's largest privatelyowned IT Company
We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment.

No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Interested?


At SCC, we take the privacy and security of your information very seriously, any information we hold will be in accordance with current data protection legislation.

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