Customer Service Assistant - Manchester, United Kingdom - Great Bear

Great Bear

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplify supply chain.

We operate over 7 million of warehousing space across 30+ locations in the UK. Our distribution network spans all corners of the country.

Our Trafford Park site are now recruiting for a Customer Service Assistant on a full time basis.

Salary:
£24,774 Per annum

Working hours:
Monday-Friday

Job Description:

The purpose of a Customer Service Assistant is to provide information, reports (KPI and other) and general administrative support within our Customer Service team.

Key Duties of a Customer Service Assistant:

Acting as a first point of contact for customers regarding booking and organisation of customer consignments.
Accurately processing orders in SCA's SAP system and on the in house GTS system.
Liaising with Planning Teams to ensure consignments are collected and delivered to specific customer requirements.
Liaising daily/weekly/monthly KPI reports within specific deadlines.
Ensuring accuracy of information reported at all times.
Updating required logs/spreadsheets daily.
Proactively managing performance, chasing planning for late planned loads to improve DOT.
Supporting Driverline team as required for late running / FTA loads, returns and rebooks.
Keeping up to date with news items, vacancies and process updates as detailed on the ESL Intranet system.
Pallet sortation administrative control.
Ad hoc Stock Control duties.
Cooperating with your employer to enable any legal obligations to be complied with.

Qualifications:

Previous experience within a customer service environment preferred.
Good geographical or transport knowledge advantageous.
Effectively prioritise work load in order to meet set deadlines.
Able to demonstrate a high attention to detail.
Good knowledge of Microsoft systems; Excel and Outlook in particular.
Team orientated.
Good level of numeracy, accuracy and literacy.
Capable of operating with limited supervision within fixed guidelines.

Additional Information

As part of its Drive to make Great Bear a great place to work.

We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: