Team Lead - London, United Kingdom - Heathrow

Heathrow

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

It takes a special kind of team work to keep the world's most iconic airport running smoothly. Over 65,000 people across hundreds of companies work at Heathrow and together they are Team Heathrow.

The airport team includes colleagues from airlines, baggage handlers, control authorities, retailers, passenger services, emergency services, transport providers, security, engineering, airfield operations and more.

There's no place like Heathrow when it comes to the scale of our ambitions.

Our vision is to give passengers the best airport service in the world and we work closely with our Team Heathrow Partners to achieve it.

We do this by building trusted relationships with our partners, working to understand our shared goals and continually driving up standards across safety, operational and resilience performance.

This demands close collaboration and communications, clear governance, working to quickly identify and to resolve shared issues that proactively delivers improvement across Heathrow and for our passengers.

It's an inspiring, exciting place to work, with unlimited opportunities to make a difference.

Be part of this city within a city and you'll find a team that feels like family, and a place where you belong.

This role will support on all Operational Engagement and collaboration with Ground Handlers and Ground Service Suppliers, to drive improvements and deliver for passengers.

Support Engagement with our Ground Services partners.
Create and integrate a customer relationship for crossbusiness activities focusing on the Ground Handlers.
Work in partnership with internal colleagues to deliver effective Account Management.
Lead daytoday relationships with Ground Handlers.
Enhance communication and relationships between Heathrow, Ground Handlers and Airlines.
Ensure Ground Handlers are represented at governance meetings.
Establish and systemise the GOL and COU assurance framework with airport operations and stakeholders.
Good knowledge of the aviation industry.
Engagement focussed with experience managing multiple stakeholders.
Excellent interpersonal and communication skills (written, oral and presentations) to enable effective communication.

Ideally, you'll also have:

Knowledge of Heathrow's operation.
Understanding of Ground Handling activities.

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences.

A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans.

Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too.

Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined.

Because there's no place like Heathrow.

Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future.

As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions.

With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work.

And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location
This is an airport-based position.

Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

**Equal Opportunities