Specialist Services Administrator - England, United Kingdom - Language Recruitment Services Limited

Description

Language Recruitment Services ( LRS ) is currently recruiting an experienced Customer Service Specialist for a prestigious luxury design company with several offices in the UK.

Overseeing the complete order cycle, from generating quotes to ensuring on-time delivery, while adhering to shipping, quality, and company procedures.

Complaint Resolution:
Skillfully resolving customer complaints, invoice discrepancies, and delivery queries.

Collaborating closely with various teams including merchandising, sales, testing, compliance, and shipping to deliver customer service that consistently exceeds expectations.

Sales Administration:
Undertaking general administrative tasks and actively contributing to process improvement initiatives. Assist with after-sales service including fault resolutions.

Data Management:
Ensuring accurate and up-to-date information is maintained in CRM and ERP systems.

Fault Resolution:

Handling fault resolution and offering support to both internal and external customers across all aspects of our product range.

Demonstrating a proactive attitude by gaining knowledge of company's brands and collections and providing additional support to the team as needed.

Requirements of the

Customer Service Specialist:
Previous customer advisor, merchandising, sales administration, or order processing experience.
Strong communication skills with outstanding telephone manners
Solid experience with Microsoft Office

If you have a background in customer service, sales administration, sales support, account management, order processing and are ready to excel in a CS role within the luxury design sector, we invite you to apply for this position.

Join a team dedicated to delivering exceptional service and contribute to company's continued success.
Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 36 Years' Experience in multilingual recruitment

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

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