- Continuous Improvement using key reports and MI to drive service improvement with self-employed and SE+ couriers in the final mile of the parcel journey.
- Measuring and driving improvement across a number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims / Enquiries and End of Life that ensure customer and client satisfaction.
- Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention.
- Capacity Management, namely ensuring the successful coverage of rounds through the interviewing, selecting and onboarding of couriers.
- Building up courier and round coverage to minimise business risk and ensure that all requirements are continually met.
- Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction.
- Cost leadership and driving financial control through cost control of courier fees and ad-hoc payments and asset management.
- Ensure the timely resolution of customer concerns by working with self-employed couriers and customer service agents to improve customer satisfaction and experience.
- Responsible for managing the relationship with the delivery unit to ensure a high quality of service is delivered to both couriers and customers.
- Ensuring safe Health and Safety practices are in place and any failure to adhere to Code of Conduct is identified and resolved in a timely manner.
- Current UK Driving licence
- Previous experience of coaching, supporting and motivating colleagues
- Problem solving and planning effective contingencies and solutions
- Customer Focused approach
- Competent negotiation skills
- Ability to adapt to different styles and behaviours
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IT Service Delivery Manager
6 days ago
STR Group Limited Gillingham, United Kingdom**_IT Service Delivery Manager - Permanent - On Site_** · **_Based in Stonehouse, Bradford or Gillingham_** · **_£60,000 - £67,000_** · Our client is an industry leader in energy efficient propulsion systems for all types of vehicles. They use high specification technology and sc ...
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Delivery Manager
2 weeks ago
Zorba Consulting Limited Tunbridge Wells, United Kingdom**Delivery Manager / Agile Project Manager required to work on multiple cloud and digital software projects for this mid-sized Media business.** · They are going through a digital transformation and want a pragmatic individual to effective implement multiple concurrent projects w ...
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Service Delivery Manager
1 week ago
Netbox Recruitment Chatham, United Kingdom**Service Delivery Manager** · **Chatham - hybrid** · **up to £45,000 pa** · This role, joining an international market leading technical organisation, is working closely with Sales Managers and internal teams to help improve profitability and process · The role of Service Delive ...
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Icp - Project Delivery Manager
1 week ago
Carlton Recruitment Kent, United Kingdom**ICP PROJECT DELIVERY MANAGER** · **KENT** · **FULL TIME PERMANENT** · **Hybrid/Office** · **£75k ( possibly higher ) + car allowance** · **8AM-5 PM MONDAY-THURSDAy, 4pm finish on Friday's** · **BENEFITS: free parking, free snacks, 25 DAYS HOLIDAY PLUS BANK HOLIDAYS** · This com ...
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Safety Delivery Manager
3 weeks ago
SE Trains Ltd Ramsgate, United Kingdom Full timeSoutheastern Trains are looking for a Safety Delivery Manager in the South to: · Provide Health, Safety and Environmental leadership and support within Engineering Delivery function, so that safety objectives are delivered effectively and continuous improvement in both the Safety ...
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Safety Delivery Manager
3 weeks ago
SE Trains Ltd Erith, United Kingdom Full timeSoutheastern Trains are looking for a Safety Delivery Manager in the North to: · Provide Health, Safety and Environmental leadership and support within Engineering Delivery function, so that safety objectives are delivered effectively and continuous improvement in both the Safety ...
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Training and Delivery Manager
2 weeks ago
Carlton Recruitment Aylesford, United Kingdom**TRAINING AND DEVELOPMENT MANAGER** · **AYLESFORD** · **FULL TIME PERMANENT** · **REPORTING TO THE HR MANAGER** · **HYBRID** · **£50,000 - £55,000** · **8AM-5 PM MONDAY-THURSDAY, 4pm finish on Friday's** · **BENEFITS: Free parking, Free snacks, 25 DAYS HOLIDAY PLUS BANK HOLIDAYS ...
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Delivery Managers
1 week ago
Discovery to Live - Digital Recruitment Kent, United KingdomJunior-Mid Level Delivery Manager Start date: ASAP · Hybrid - 3 days in office · Permanent, Full Time · Our client is looking to build a team to continue solving problems using software and technology for their clients across the public sector. We are seeking a talented and ex ...
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Delivery Manager
1 week ago
Discovery to Live - Digital Recruitment Kent, United KingdomJunior-Mid Level Delivery ManagerStart date: ASAP Location: Kent, UK Hybrid - 3 days in office Permanent, Full Time Do you strive to make a difference? Our client is looking to build a team to continue solving problems using software and technology for their clients across the pu ...
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Delivery Managers
1 week ago
Discovery to Live - Digital Recruitment Kent, United KingdomJunior-Mid Level Delivery Manager · ASAP · Hybrid - 3 days in office · Permanent, Full Time · Our client is looking to build a team to continue solving problems using software and technology for their clients across the public sector. We are seeking a talented and experienced Del ...
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Service Delivery Manager
1 week ago
Premier IT Sidcup, United Kingdom**Role: Service Delivery Manager**Skills: **Office 365, ITIL, Problem management, Major Incident management, Team management and Managed Service reporting and documentation tools. · **£50,000 - £60,000 - Service Delivery Manager - Dartford** · The company are a small to medium si ...
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IT Service Delivery Manager
1 week ago
Bridge Recruitment UK Ltd Dartford, United KingdomIT Service Delivery Manager · GBP40,000 to GBP50,000 DOE · Dartford/Hybrid · Bridge Recruitment are currently recruiting for an IT Service Delivery Manager to join a busy team supporting a number of customer accounts based in Dartford. Our client is a business to business and sys ...
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Service Delivery Manager
2 weeks ago
INTEC SELECT LIMITED Sidcup, United Kingdom**Service Delivery Manager - Sidcup - £50,000 - £60,000 (D.O.E) + Excellent Benefits** · **Organisation**: · An excellent and exciting opportunity has arisen with an award winning managed service provider for an SDM who will be responsible for leading the service desk function an ...
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Service Delivery Team Manager
3 weeks ago
Ocado Group Erith, United Kingdom** · **About us** · ***About the role** · ***About you** · **A current, valid UK driving licence and previous management experience are also essential requirements.** · ***What do I get in return?** · ***We're in it together, we are proud of what we do, we can be even better** · ...
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Delivery Manager
3 weeks ago
NEXT Dover, United KingdomSHIFTS YOU ARE APPLYING FOR: 19.50hrs p/w; Mon 07:00 - 10:00; Tue 08:30 - 14:00; Wed 07:00 - 10:00; Thu 07:00 - 12:30; Sat 15:00 - 18:00 · To be a successful Delivery Manager, you will lead and inspire your team to prioritise outstanding stock processing, stockroom organisation ...
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Delivery Manager
1 week ago
Discovery to Live - Digital Recruitment Kent Street, United KingdomJunior-Mid Level Delivery Manager · Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. · Start date: ASAP · Location: Kent, UK · Hybrid - 3 days in office · Permanent, Full Time · Do you strive to ma ...
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Delivery Manager
4 weeks ago
Next Dover, United Kingdom PermSHIFTS YOU ARE APPLYING FOR: 19.50hrs p/w; Mon 07:00 - 10:00; Tue 08:30 - 14:00; Wed 07:00 - 10:00; Thu 07:00 - 12:30; Sat 15:00 - 18:00 · To be a successful Delivery Manager, you will lead and inspire your team to prioritise outstanding stock processing, stockroom organisation ...
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Delivery Manager
3 weeks ago
Next Chelmsford, United Kingdom TempSHIFTS YOU ARE APPLYING FOR: 23.25hrs p/w; Sun 10:00 - 17:00; Mon 10:00 - 14:00; Tue 10:00 - 14:00; Wed 15:00 - 19:00; Fri 07:30 - 12:30 · To be a successful Delivery Manager, you will lead and inspire your team to prioritise outstanding stock processing, stockroom organisation ...
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Delivery Manager
2 weeks ago
NEXT Chelmsford, United KingdomSHIFTS YOU ARE APPLYING FOR: 23.25hrs p/w; Sun 10:00 - 17:00; Mon 10:00 - 14:00; Tue 10:00 - 14:00; Wed 15:00 - 19:00; Fri 07:30 - 12:30 · To be a successful Delivery Manager, you will lead and inspire your team to prioritise outstanding stock processing, stockroom organisation ...
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Delivery Manager
1 week ago
Discovery to Live - Digital Recruitment kent, United KingdomJunior-Mid Level Delivery Manager · Start date: ASAP · Location: Kent, UK · Hybrid - 3 days in office · Permanent, Full Time · Do you strive to make a difference? Our client is looking to build a team to continue solving problems using software and technology for their client ...
Community Delivery Manager - Sittingbourne, United Kingdom - Evri
Description
We have an exciting opportunity for a Community Delivery Manager to join our evolving team. We're always on the lookout for top talent to join our growing business. In fact, we never stand still, we work hard, make quick decisions and deliver to our ambitious goals every day.
The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance across delivery units through the engagement of self-employed and SE+ couriers. This role drives continuous performance through successful capacity management and round coverage.
With fantastic growth and success over past years, it's time to shape our future. At Evri we are all about our people, our planet and our communities.
Our refreshed values are important to us; Do the right Thing, Celebrate Cost Leadership, Be Dynamic and Deliver for Customers. Our Evri people are what set us apart.
We are looking for individuals to come and join the Evri family that share our passion and drive to delight our Customers.
Could that person be you?
You will be accountable for:
To be successful in this role you will require the following...
Qualifications:
Knowledge & Experience:
Technical & People Skills:
What can we offer you?
We offer an excellent remuneration package with fantastic opportunities for progression, learning and development.
This is a fantastic opportunity to be part of an exciting, forward-thinking business. Do you have the experience, drive and dedication to make your mark within our business?
If so come and join us in our exciting operation to deliver a fantastic parcel experience to our customers for our clients Evri day
Community Delivery Manager professionals in Sittingbourne
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Julie Oghor
Paediatric Nurse
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Bonita Sears
Performance Director