Client Services Senior Administrator - Bolton, Greater Manchester, United Kingdom - CARQUEST Canada Ltd (720)

Description

Customer Service Administrator page is loaded Customer Service Administrator
Apply locations 8399 George Bolton Pkwy Unit 1, Bolton, ON L7E 4M2 time type Part time posted on Posted 7 Days Ago job requisition id R Job Description

Are you looking for an opportunity to incorporate your passion for cars and your passion for providing best in class customer service? At CARQUEST, we strive to be the best parts provider in the automotive after-market industry.

We are looking for positive, goal-driven, automotive enthusiasts to join our collaborative customer service team who are dedicated to building authentic relationships with our customers.

Our Customer Service Administrator will report to the Customer Service Manager and is responsible for responding to customer requests as they come in and determining the availability of parts and prices in a timely and efficient manner.

Our Customer Service Administrator will also be responsible for pack entry.

Visibility to career growth opportunities across the entire Advance Auto Parts organization
Access to a robust online training system for personal or leadership development
A rewarding organizational culture through our Team Member recognition program and team lunches

You are passionate about customer service – It is in your nature to continuously provide exceptional customer service and you're driven to build long-lasting relationships with customers, peers, management, etc.

You are a resourceful multi-tasker – You have the ability to check prices and parts availability while speaking with customers and can re-key "unknown orders" to identify customer names, addresses and any other information for proper billing and shipping
You are organized and thorough – You will maintain the special order file and follow up as necessary for billing invoices not received and proof of delivery to customer, you will maintain records to ensure prompt and accurate reporting and you will document over/short claims for research and resolution
You are adaptable – You can perform accounting duties consisting of credit entry, order entry and direct billing for shipments from other company locations
1-3 years of customer service experience is required
~ Computer knowledge of Microsoft Windows, Excel, Word
~ Physical Demands:
The details described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation


Work Environment:

The details described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation.

While performing the duties of this job, the employee is usually working in an office environment. Each day we are motivated by a passion to help our Customers.

We have a commitment to advance the lives of our fellow Team Members, Customers, and the Communities where we live and work.

When you join our team, you become one of more than 70,000 knowledgeable and experienced Team Members who take pride in providing outstanding customer service to our customers, communities and each other every day.

With over 5,100 stores in the United States, Canada, Puerto Rico and Virgin Islands, we are a leading automotive aftermarket parts provider.

With opportunities ranging from our front lines in our Stores to our Distribution Centers to our Corporate Support Center and our rapidly growing Professional Business, we have the career for you.

#