CRM and Advocacy Intern - London, United Kingdom - Shiseido

Shiseido

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Date:21 Nov 2023

Location:
London, LND, GB

Company:
Shiseido

CRM and Advocacy Intern

MISSION

ABOUT SHISEIDO

Founded in 1872 in Japan, Shiseido is one of the top leading cosmetics companies in the world and aims to inspire a life of beauty and culture.

Operating in about 120 countries with employees and 70 nationalities, Shiseido offers a unique selection of skin care, makeup and fragrance resulting in over 1 trillion yen of net sales in 2017.

Thanks to 146 years of heritage, Shiseido constantly creates high-quality, highly functional, safe and innovative cosmetics and develop brands deeply loved by people from all over the world.

Shiseido UK & Ireland is currently the largest affiliate in the EMEA region with a diverse portfolio of 11 brands in the UK across all categories.

Supporting our One Shiseido Mission, Beauty Innovations for a Better World, Shiseido UK & Ireland has committed to a vision which will be delivered through 4 strategic streams:

Create a great place to work in Beauty
Customer driven focus to meet and exceed expectations
Champion Omni-channel through a seamless offering across all customer touchpoints
Deliver sustainable growth and profitability of our brands

Our first strength is make-up with our market share at number 4 in the UK with our NARS, Laura Mercier, and bareMinerals brands.

We are also growing fast in fragrance with brands such as Dolce & Gabbana, Issey Miyake and Narciso Rodriguez as well as winning market share in Skincare with Shiseido and the recently spectacular launch of Cle de Peau Beaute in Harrods.

Drunk Elephant joins our portfolio in 2021 which supports our ambition and objective to be the Top5 Beauty Group in the UK.

Our clients include high-street retailers such as Department Stores, drugstores & chains as well as online pure players and specialty stores.

We also have 8 boutiques and 3 direct e-commerce websites.

ORGANISATION

Reports to:
Senior
CRM Manager & Advocacy Manager

Job Location:
Shiseido Group London Head Office

Contract type: 1 Year Fixed-Term Contract

MAIN RESPONSIBILITIES:

REPORTING

Conduct weekly reporting using various sources and update relevant reports, including Google Analytics and agency dashboards
Track invoicing across
CRM and Advocacy

ADVOCACY

General support for the Advocacy Manager across current & future advocacy projects
Manage monthly Facebook content calendar
Ideation, copy writing, scheduling & monitoring
Reply to customer reviews on various touchpoints
Support the NARS pro community activities including inbox management
Assist and support the activations on The NARS community. E.g sampling/product send outs
Support with creative briefing
Support with live events

CRM

Prepare creative requests to local and global designers
Support the Assistant
CRM and Senior managers with current and future
CRM projects

COMPETITORS

Conduct analysis of competitors offers across
CRM, loyalty, social commerce, innovation and consumer engagement activations
Conduct market research and analysis to identify industry trends

PROFILE, SKILLS AND EXPERIENCE REQUIRED

Superb organisational skills with a passion for detail and precision
Able to manage time effectively and prioritise accordingly
Number literacy skills
Able to collaborate well with colleagues and internal teams
Strong awareness of online brand representation and messaging
Agile and flexible, willing to take on new opportunities
Strong team player
Passion for all things digital and beauty
Positive attitude and works well in a fastpaced environment
Curious, hands on approach and willing to learn
Educated to a degree level marketing or business related preferred but not essential
Copywriting is a plus, but not essential
Analytical is a plus, but not essential
Microsoft suite skills (excel, powerpoint, word, outlook)
Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success

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