Customer Success Manager - West London, United Kingdom - Datix Limited

Description

Join the most loved workplace certified company and help us make a difference Location: Homebased

Every single day around the world, thousands of patients are harmed from care delivery errors, many of which are preventable.

RLDatix is on a mission to improve healthcare by enabling a world where patients receive the best and safest care possible.

Trusted by thousands of clients around the world, our connected healthcare operations platform combines software and trusted services to empower organizations with critical data insights across risk, safety, compliance, provider lifecycle and workforce management.

Our user-centric approach provides a holistic, real-time view of healthcare operations, connecting disparate information across the enterprise thus giving organizational leadership the contextualized data they need to make better-informed decisions.

Our strategy is fueled by organic and inorganic growth that brings together the brightest minds and the latest technology including AI - to deliver marketing-leading solutions for our clients.

Within the world of Customer Success, your primary focus is to ensure we are helping our customers achieve their goals through our software.

In return, we create customer advocates that help grow our business. Customer Success requires you to focus efforts not only in customer relationships but also your knowledge of our products.

The fundamental attribute we look for and that will help you accelerate within Allocate is to be passionate about helping customers.

Helping the Customer Success Management team with customer queries and meeting.
Support the delivery of low touch models e.g. mass emails, webinars (support)
We will help you specialise your knowledge as you progress.
Help with any business impacting support/product issues through to resolution OR triage effectively to the relevant owner. Analyse data that will assist the team such as review product usage and highlight areas we can action.
Assist with the administration and distribution of supporting documentation for the Customer Success Accelerator programmes.
Entry into supporting some customers
Support the inbox and ticketing area and answer/triage accordingly.
Support Regional User Groups.
We want you to accelerate your learning/onboarding into the team as quickly and as well supported as possible.
Support the team/business with any additional activities that may be required.
Preference to some experience in any customer facing/service roles. If you have no experience, we would like you to demonstrate your enthusiasm towards customers. A good understanding of how to deliver a good service. This is a key skill that we will support you in developing further.
Willingness to learn new business software. Within that, there will be items of work whether projects or responsibilities where you work independently. Experience an environment where personal growth and career development is encouraged
Receive benefits that include private healthcare, health insurance, discounts and more.
Experience hybrid work and flexible working to support your work-life balance