Account Manager - London, United Kingdom - Knewin

Description

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About the Role:

You'll help manage relationships with The Association's specifically allocated learning partners. You will create dialogue directly with the learning partners to support them and the relationship programmes team to improve the progression of students to membership and with an emphasis on supporting continuous improvement initiatives. You will report to the Director – Relationship Programmes, and this is a remote role.

You Will:

· Contribute to the successful execution of partner working groups between the Association and learning partners and deliver learning for students working towards CGMA exams. The team members include marketing, sales, data, and exam teams. You will provide data-driven solutions to shared issues affecting student engagement in learning, examination participation, and examination performance.

· You'll also contribute the successful execution of account management relationships with an agreed list of specific training providers. Help diffuse any partner conflict and improve the strength of the relationship with the external learning partners, building trust, sharing insight and increasing flow through students taking and passing exams.

• Support the Finance Leadership Programme contract execution and monitoring process, including an evaluation of the learning partners' performance against pass rates and any performance measures listed in the contract.
• Assist the learning partners with their requests, such as obtaining pre-seen case study documents, exam reports, results.
• Maintain a list of all active learning provider accounts, with volumes, and contact details, in Salesforce.
• Maintain an account management best practice library and log/group main issues faced by the learning providers and present insight quarterly.
• Attend the CIMA STUDY quarterly meetings with an external party help complete any action points.
• Disseminate new syllabus/blueprint information and attend meetings with learning partners.
• Assist in the 'sign up' of new training providers on the apprenticeship pathway.
• Support the operational implementation of any strategy change which specifically affects a learning provider. Main role being the communication of the changes to the learning provider.
• Support the successful fulfilment of any learning provider request that involves other internal team.
• Document student volumes/pipeline for nominated accounts and aid the development of action plans to address areas of pipeline concern.
• Extract and disseminate data across various areas of the exams function.

You Have:

• Bachelor's degree
• Experience in successful partner relationship/account management.
• CGMA (or equivalent) qualification is desirable but not essential.
• An understanding of the accountancy sector or work experience with the learning partners.
• Experience using CRM system – Salesforce.
• Experience and technical understanding operating in a project management environment's.

How We Support You:

We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, pension plan, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family, and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

About Us:

At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site .

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We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.