Repairs Resolution Officer - Livesey, United Kingdom - Belmont Recruitment

    Belmont Recruitment
    Belmont Recruitment Livesey, United Kingdom

    Found in: Click to Hired UK C2 - 1 week ago

    Default job background
    Contract, Temporary, Full time
    Description
    Good Afternoon,

    I am currently representing Southwark Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience

    We are looking for a Repairs Resolution Officer this role will be: SE156TH (Hybrid)


    The right candidate will:
    Southwark repairs requires four complaints officers to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. exceptional customer service is a must


    • To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage 'right first time' service delivery.
    • To investigate and respond to Stage 1 complaints made under the Council's Corporate Complaints process and Member enquiries.
    • To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered.
    • To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction.
    • Work with the council's contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard.

    We require the following:

    • Experience of repairs and maintenance service delivery
    • Experience of responding to correspondence and drafting reports.
    • Knowledge and understanding of complaints processes.
    To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)


    If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.


    IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.

    Look forward to speaking with you soon