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- To support the Repairs Resolution Manager in the implementation of systems, policies and processes which encourage 'right first time' service delivery.
- To investigate and respond to Stage 1 complaints made under the Council's Corporate Complaints process and Member enquiries.
- To carry out investigations in line with the Council's overall vision, values and strategic aims, ensuring that excellent customer service is delivered.
- To have direct contact with customers in the provision of a front line complaint service. Deal with general customer queries and complex enquiries, and resolve any form of customer dissatisfaction.
- Work with the council's contractors to provide an excellent repair service, by arranging repairs and monitoring to completion at required standard.
- Experience of repairs and maintenance service delivery
- Experience of responding to correspondence and drafting reports.
- Knowledge and understanding of complaints processes.
Repairs Resolution Officer - Livesey, United Kingdom - Belmont Recruitment
Description
Good Afternoon,I am currently representing Southwark Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for a Repairs Resolution Officer this role will be: SE156TH (Hybrid)
The right candidate will:
Southwark repairs requires four complaints officers to investigate and respond to stage one complaints and members enquiries. The complaints relate to repairs and engineering complaints. exceptional customer service is a must
We require the following:
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.