- 2 A/AS levels (any grade) NVQ level3, BTEC diplomas, Certificates and Awards, International Baccalaureate diploma or equivalent or Level 3 qualification.
- Proven experience in office systems, with advanced use of Microsoft Office, i.e. MS Word, PowerPoint, Outlook and Excel. Sound judgement and logical approach to complex situations, with ability to determine solutions.
- NHS specific IT system experience. Understanding of NHS Community Services. Supervision of staff. Customer Service background.
- Knowledge of clinical terminology. Confidence in call handling.
- An understanding of the NHS current agenda and challenges
- Excellent written and verbal communication skills. Excellent inter-personal skills and the ability to communicate and work effectively with a wide range of people from different backgrounds at all levels of seniority. Proven standard of word processing skills, with a high standard of presentation and accuracy. The ability to plan and organise own workload without direct supervision. The ability to be innovative, objective as well as logical in resolving problems. The ability to maintain a high level of performance and meeting of deadlines even when faced with conflicting priorities of others. Ability to learn from mistakes as a positive learning opportunity and encourage others to do the same. The ability to prioritise and balance a range of competing tasks to deliver to agreed timescales.
- Ability to apply a common sense and logical approach to identify key or underlying issues in difficult situations and use initiative to solve problems. Ability to deal with distressing or emotional situations and discussions objectively and with emotional intelligence. Ability to work shift pattern. Ability to attend local office at least once a month.
Referral Unit Advisor - United Kingdom - Kent Community Health NHS Trust
Description
Main area Admin & Clerical Grade NHS AfC: Band 3 Contract Permanent Hours Full time hours per week (Mon - Fri 14:00-22:00) Job ref CF
Site Working from home with occasional office meetings Town Home Salary £22,816 - £24,336 per annum Salary period Yearly Closing 12/05/2024 23:59
Job overview
We have a fantastic Working From Home opportunity for a skilled and motivated Referral Unit Advisor to join our Referral Unit Team, covering east Kent.
Working in an administrative capacity you will work in the Referral Unit within the east Kent locality taking calls and emails from Acute Trusts, GPs and patients in the community. The role will be to process the referral and refer to the relevant team in a timely manner focusing on the patient experience.
Patient engagement and quality of administration are paramount in this role. Patients are at the heart of what we want all of our team to share in that ethos.
If you really want to make a difference to our patients in the community then please apply or get in touch to hear more about the role and community care.
Main duties of the job
Our Referral Unit runs 7 days a week and your working pattern would be 5 7.5 hour days over a 7 day period between 14:00-22:00, Monday – Friday (including all bank holidays).
This role is remote but there may be the occasional need to come into the Ashford based office for meetings.
All of our rotas are prepared at least 3 months in advance so you will always have plenty of notice of your shift pattern.
If you would like to hear more before you apply, please get in touch.
Additional Working Pattern: Mon - Fri 14:00-22:00
Working for our organisation
One of the largest community NHS trusts in the UK, KCHFT are rated 'outstanding' by the CQC. We've got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values C ompassionate A spirational R esponsive E xcellent
We're committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.
Flexibility is another way we do this. In the NHS, we're reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We'll support you to work flexibly in a way that will suits us both
Looking for professional development? We can support that too Our career pathways will help you achieve your aspirations
Detailed job description and main responsibilities
The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this.
Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.
We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.
If you need an application form in an alternative format please let our recruitment team know so they can help you with this.
All information you supply on your application should, to the best of your knowledge, be true and accurate. Interviews are due to take place on the 21st May.
Find out more about the community difference here .
Good luck We can't wait to meet you and welcome you to #teamKCHFT, #cometocommunity
Although vaccination against COVID-19 is not mandatory, we are strongly encouraging colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.