- Answer incoming and making outbound calls
- Answer webchat queries
- Management and resolve customer queries
- Booking appointments & additional services for customers
- Document all call information according to standard operating procedures
Process Assistant Cardiff - Berry Recruitment
Description
We are currently recruiting a process assistant for our client based in Cardiff.
Part time time role Saturday only
Hours 9.00am to 5.30pm
Pay rate £12 per hour
Job Description
Berry recruitment is looking for enthusiastic individuals with a 'can do' attitude part time Saturday only 9am to 5.30pm customer focused roles for a Public Sector client based in Cardiff.
Your role will involve answer incoming calls from customers who want book appointment and additional services with some outbound calling , respond to webchat queries , troubleshoot customer service problems, and provide general information supporting customers with their visa and citizenship applications.
As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.
If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organisation would love to hear from you
Key Responsibilities