- To provide a welcome to the patients who are in contact with the department
- The post holder will be responsible for designated clerical duties in the department
- Play a lead role with administrative tasks in the department utilising IT systems in line with the departments Key Performance Indicators
- Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary.
- Promote effective customer focused communication with patients and service users.
- To respond to telephone and / or face to face enquiries complying withdepartmental guidance
- Request, cancel and re-arrange appointments in line with local and national targets.
- To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched.
- To be responsible for the accurate and timely storing/scanning of records, referral letters.
- To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager
- Assist with the preparation of patient records for outpatients in a timely manner as and when required.
- The post holder will give relevant assistance and training as and when required to support all colleagues.
- To arrange transport and interpreter as necessary for the patient in accordance with requirements of the department.
- To carry out general administration duties and provide clerical assistance, as required.
- Ensure that all hospital records are tracked and booked using the departments specific computer system.
- Receive, sort and distribute goods and post delivered to the ward/department.
- Attend regular departmental meetings. Person Specification
- Good general education to include GCSE (or comparable) in English Language and Maths or equivalent experience in administration role.
- IT skills qualifications; GCSE, CLAIT or ECDL computer course
- NVQ Level 2 qualification in related subject
- Friendly
- Respectful of colleagues
- Calm under pressure
- Good telephone manner
- Ability to ask for help
- Good customer service
- Uses initiative
- Adaptable and flexible according to the demands of the service.
- Understanding of need to maintain confidentiality
- Keyboard skills
- Develop and maintain positive working relationships
- Demonstrate effective and clear written, verbal and telephone, communication skills
- Work with demanding workloads and prioritise tasks
- Maintain a safe working environment for self and others
- Willingness to take on tasks
- Proven record of excellent filing and organisational skills
- Experience of working with filing systems including electronic
- Experience of good customer or patient care
- Work with IT systems (Systm1, Netcall, Microsoft, email)
- Use of Microsoft Word and emails
- Previous experience in an administrative role
- Experience of working within a related area Health/Social Care Setting
- A willingness to learn NHS computer software systems
- Experience of working with confidential material
- Confidentiality issues
- Awareness of own limitations.
- Awareness of Health & Safety issues
- Awareness of Moving & Handling issues.
Administrative Assistant - Wakefield, United Kingdom - The Mid Yorkshire Teaching NHS Trust
Description
Job summary
We are looking for an individual who is outgoing, enthusiastic and motivated to join our established Therapies Administration Department.
This fixed term position will cover all Mid Yorkshire Hospitals NHS Trust sites: Pinderfields, Pontefract and Dewsbury Hospitals and the wider community.
The successful applicant would need to demonstrate great caring, communication, and teamwork skills as being one of the first points of contact with our therapy department. You should be comfortable with listening to patients, speaking on the telephone and have good customer service. All skills and knowledge will be developed further as part of our training programme.
The post is hours and based upon these hours our shift patterns are typically over 3 full days to ensure receptions and phone lines are covered.
For information about the Job Role please contact Sheena Haigh or Linda Nolan ** Please Note this advert may close early if there are a suitable number of applications received**
Please note that this role is not on the Home Office list of occupations eligible for sponsorship under the Skilled Worker route.
Main duties of the job
Our friendly and flexible team is ready to welcome someone who has a good work ethic, can work under pressure and has a positive attitude. The job involves working on a Reception, we have three different receptions supporting our therapy departments at PGI, DDH & PGH. It is expected you could work at any but will have a rota in advance. We have a telephone system to take calls from our patients. We have to register all referrals into our service, and support our clinicians with the admin process after they triage patients.
We need someone who is keen to help to be more environmentally friendly and reduce our paper usage, as well as give us ideas on how we can be more efficient. There is opportunities for career progression in our therapy administration services as we have bands 2,3 and 4 working in this team and in wider therapy teams.
About us
We provide care and support to over a million people inWakefield and Kirklees in their homes, community settings and across ourthree hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).
Always striving for excellence, we are at the forefront ofinnovation and research, and we invest in teaching and the development of ourworkforce.
We live by our values of caring, improving, being respectfuland maintaining high standards. We listen and learn because we aim to make MidYorkshire the best place to work and receive care.
We value diversity and welcome talent and enthusiasmirrespective of age, disability, neurodivergence, sex, gender identity andgender expression, race or ethnicity, religion or belief, sexual orientation,or other personal circumstances including providing unpaid carers support tosomeone with a health and care need. As ethnic minority groups, members of theLGBTQ+ community, and people with a disability/neurodivergence are currentlyunder-represented across the organisation, we encourage applications frommembers of these groups. We have policies and procedures to ensure allapplicants are treated fairly and consistently.
We are proud of our staff networks - who offer valuableguidance and feedback from those with lived experience.
We have a clear vision and you could be part of this Ifyou share our values and you want to make a difference to the lives of ourpatients and their families and carers, we would love to hear from you.
Job descriptionJob responsibilities
Qualifications
Essential
Desirable
Personal attributes
Essential
Skills & Abilities
Essential
Desirable
Experience
Essential
Desirable
Knowledge & Awareness
Essential
Desirable