Overseas and Eligibility Team Leader - Sutton, United Kingdom - Epsom and St Helier University Hospitals NHS Trust

Epsom and St Helier University Hospitals NHS Trust

Verified Company

Sutton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band 5:

Main area

Overseas Visitors and Eligibility

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Grade

Band 5

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Contract

Permanent: Hybrid working

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Hours

Full time hours per week (n/a)

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Job ref

343NN A&C-Z
Site
St Helier Hospital

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Town

Sutton

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Salary
- £32,720 - £39,769 per annum including HCAS (outer)
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Salary period

Yearly

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Closing

22/04/2024 23:59 As an NHS Trust we strongly encourage and support vaccination uptake as this remains the best line of defence against COVID19._

At Epsom and St Helier Hospitals, above all we value respect.

We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork.

This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values

Job overview:

The Overseas Visitors team are responsible for the processing and implementation of the National Health Service (Charges to Overseas Visitors) Regulations.

The Overseas Visitors team are required to maintain a professional approach at all times and are expected to deal effectively with all patients and/or relatives, including those who may be unwell, distressed and/or aggressive.

The process of identifying possible chargeable overseas visitors can be complex to resolve and can be challenging.

Main duties of the job:

The role is to provide an efficient and courteous service to patients and visitors, to establish patient eligibility for free NHS treatment.

To ensure that Overseas Visitors fees policies and procedures are communicated and applied trust wide in order to deliver an effective identification and timely/accurate billing of Trust income, in strict adherence to the latest Government legislation.

To ensure that the recovery of income is applied in a timely manner.

To ensure the process of communication between Overseas Visitors and the Trust is carried out in a timely manner and to provide an effective administration processes.

Working for our organisation:

The role is based in the Service Level Agreements, Costing and Overseas Team. We work closely as a team and support each other across the various functions.

Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey.

In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.

We serve an area that is rich in diversity, with a mix of urban and rural areas, and differing levels of quality of life.

We cover some of the most prosperous postcodes in the country, as well as some poorer areas.

Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.

The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.

Detailed job description and main responsibilities:

Person specification:

Skills:

Essential criteria:

2years NHS or similar experience

Skills:

Essential criteria:

- good customer service skills

Desirable criteria:

- previous overseas experience

Knowledge:

Essential criteria:

Understanding of overseas charging
NHS acute experience or similar
Good customer service skills

Desirable criteria:

Detailed knowledge of guidance

Our mission:
'to put the patient first by delivering great care to every patient, every day

':

There's never been a better time to join the Epsom and St Helier team.

Our hospitals are facing a bright and busy future, and our staff have a proven track record in providing high quality, compassionate care for our patients.

Boasting incredible staff benefits and dedicated training schemes, working for us will not only take your career forward, but could help to transform the lives of our patients and visitors.

We offer all employees some fantastic staff benefits, and are the only hospitals in Surrey to offer staff the London high cost area supplement.

Our hospitals also benefit from great locations, so whether you're attracted to the bright lights of the city or the countryside of Epsom Downs, both are within easy reach.

**FURTHER INFORMATION