Network Operations Coordinator - London, United Kingdom - Transport for London

Transport for London

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Network Operations Coordinator

042913

Organisation

NETWORK MANAGEMENT CONTROL CENTRE

Job

Administration

Position Type

Full Time

Location:
Southwark, London

Salary:
£33,800 (plus 23% non-pensionable shift allowance), plus benefits

Type:
Permanent TfL contract

About us

The Network Management Control Centre is a world class operation delivering Londoner's journeys safely across Transport for London's Surface Transport Network including London's iconic Buses, Roads and Tunnels.

We come together as a range of diverse teams to operate a safe transport network, coordinate incidents, support Surface colleagues in London Overground, Permitting, Enforcement and many more areas as well as delivering high profile events such as the Rugby World Cup, Tour de France, The Coronation, RideLondon and the London Marathon.

We are the key to ensuring millions of Londoner's journeys are safe, reliable, and efficient every day and we are committed to ensuring we keep London moving whatever each exciting day brings.

Our Control Centre is a dynamic, exciting environment that operates 24/7 and the diverse nature of the city is reflected in our teams and our people.

We are a flexible employer offering a range of working opportunities and practices including flexible working patterns, shift work and hybrid working.

We heavily invest in our staff with bespoke training, career development and support our colleagues with dedicated People Managers and wider Staff Network Groups to ensure that anyone from any background has support and a voice amongst our team.

We are looking for motivated and enthusiastic people who care about making a difference and help us to continue to develop and improve how we get everyone home safely every day in an exciting and fast-paced environment.

You will be responsible for;

Responding to and managing real time incidents (collisions, roadworks, events, demonstrations) focusing on the safety and protection of pedestrians, our passengers (buses) and cyclists.
Managing traffic and Bus diversions in relation to incidents on the TfL network.
Supporting TfL colleagues in their delivery of the transport network.
Real time communication with our partners including bus drivers, bus operating companies and our emergency services partners.
You will use of a range of operational tools and systems to handle calls and log response activity on our systems to keep London moving.

Skills, Knowledge, Experience and Ways of Working

Are you able to work collaboratively as part of a high performing team to achieve a shared goal. (Essential)
Can you multi task and prioritise your work in a dynamic operational environment. (Essential)
Do you have a good knowledge of the London road network system and the elements that contribute towards minimising congestion. (Desirable)
Are able to remain calm under pressure and prioritise tasks in a pressurised environment. (Essential)
Do you have control centre experience. (Desirable).
Are you experienced in providing realtime communications to partners / clients. (Desirable)
Do you have a good knowledge of Incident Management and capable of coordinating multiple and or large scale incidents. (Desirable)
Are you computerliterate and able to use multiple systems in a dynamic environment (Essential)

Shifts

Working as part of a 24/7 operation in our advanced control centre in Southwark, you will be working a shift roster made up of early shifts (06:30 - 14:30), late shifts (14:00 - 22:00) and night shifts (21:30 - 07:00) on a rotational basis.

There are some variations in the shift lengths on the roster particularly on weekends.

Other Information
You may be required to undergo a Metropolitan Police NPPV1 (non-police personnel vetting) vetting process.

Equality, diversity and inclusion

Application Process

Please provide a covering letter and CV, the length of each should be no longer than two sides of an A4 page.

Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.

Rewards vary according to the business area but mostly include:

Final salary pension scheme
Free travel for you on the TfL network
Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28day flexi ticket
30 days annual leave plus public and bank holidays
Private healthcare discounted scheme (optional)
Taxefficient cycletowork programme
Retail, health, leisure and travel offers
Discounted Eurostar travel