Claims Regulatory Consultant - Ipswich, Suffolk, United Kingdom - WTW

Description

Ensuring that claims process outcomes for a defined portfolio of clients meet or exceed expectation through;
Monitoring Key Client Outcome performance and taking appropriate action as required, to deliver pre-defined service standards
Providing guidance at First Notification of Loss to colleagues responsible for claims processing
Quality checking of client / carrier communication from processing colleagues, prior to release by WTW, as appropriate
Ad hoc technical & service support to processing colleagues and client

Supporting processing colleagues in conjunction with Claims Advocates, to produce accurate and updated renewal information for the Sales team and bespoke reporting / projects for the client as required.

Monitoring underwriter / reinsurer / service provider performance and taking appropriate action as required, to deliver pre-defined service standards (including but not limited to Uncorrelated Cash and Bureau debt)
Building constructive client and 3rd party relationships, under the guidance of Senior Claims Handler / Claims Manager / Claims Advocate (including but not limited to client / carrier relationship meetings)
Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
Provide input to and reference the Willis Quality Index, as appropriate and required
Operational Delivery – Claims Handling Responsibility
Accountable for the servicing of an allocated portfolio of moderate complexity claims, to meet or exceed client expectation through;
Notification to insurers / reinsurers on receipt of a new claim advice, responding where required and providing advice to clients, as appropriate – working with processing colleagues in delivery
Manage and resolve client / carrier / internal day-to-day queries seeking assistance as required and from Senior Claims Handlers / Claims Manager / Claim Advocates
Work with the Claims Managers to ensure timely delivery of Key Client Outcomes
Drive forward claims settlements with insurers / reinsurers, based on technical and market knowledge
Support Sales team in conjunction with Claims Advocates by producing accurate and updated renewal information
Ensure that all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring
Manage process of client service delivery, adhering to standardised Group policies and procedures and to agreed service standards
Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements

Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register.

GCSEs English and Mathematics
Willis Towers Watson Values and Behaviours will underpin all roles and will guide performance criteria

We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity