Customer Experience Manager - Bristol, United Kingdom - Artis Recruitment

Artis Recruitment

Verified Company

Bristol, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

With an established reputation for strong service delivery, our Client is looking to engage with a Customer Experience Manager to support and further improve the customer experience and engagement.

Customer Experience Manager responsibilities

Develop and design customer journeys which support their vision of being the market leader and ensures total customer service satisfaction.
Deliver successful customer journeys and experience improvements.
Continually review and improve processes ensuring the increase of customer satisfaction.
Engage across the group and be a business partner to areas of the business that provide advice and support, identifying potential customer impacting improvement initiatives and service improvements.
Support strategic initiatives, to deliver a stepchange in customer experience performance.
Work with senior leaders to agree, prioritise, plan, coordinate implementation and follow up on all process improvement activities with successful outcomes.

Essentially you will consider yourself

Passionate about developing customer experience and service improvements.
An expert in improving customer journeys through designing, owning and delivery customer journey initiatives.
To be a proven experience in leading customer journey change programmes.
To have a strong commercial outlook to ensure business focus.
An effective communicator, who can deliver change, and be able to demonstrate when you have delivered excellent performance results and embed a culture of continuous improvement.
Ability to act as a driver for change.

This is a very varied and exciting Customer Experience Manager role which will require review of existing procedures, implementation of change and solid leadership skills from the start.

You will support development/enhancement within a professional servicesenvironment.