1st Line Support Analyst - Birmingham, United Kingdom - Sharp Business Systems France

Description

Are you proactive, achievement-focused and looking to develop your career in IT?

Do you have a genuine interest in technology and a passion to help others?

Sharp IT Services has an excellent new career opportunity based in Birmingham as a 1st Line Support Analyst .

Key Responsibilities

As a First Line Support Analyst, you will have the opportunity to deliver IT support to a range of Sharp IT Service's clients, providing excellent customer service by resolving their queries in a professional manner. This includes:

• Owning, updating and progressing tickets to help smoothly resolve any issues.
• Being professional, positive and friendly when communicating with all colleagues and clients.
• Taking an active role in personal development to improve work experience.
• Escalating complex problems and making users aware of their impact.

Skills and Qualifications

• A friendly, personable and proactive attitude.
• A basic knowledge of Microsoft Cloud technologies (365 and Azure).
• Excellent written and verbal communication skills to effectively communicate with both technical and non-technical audiences.
• Some understanding of virtualisation, networking and firewalls is desirable.
• Some understanding of antivirus software and backup issues is also desirable.
• 23 days of holiday, rising to 26 days + bank holidays
• Private healthcare and life insurance
• Dental and critical illness cover
• O2 discounts
• Study support
• Discounted gym membership

Do you have what we're looking for? Please apply with your latest CV and we'll be in touch.