Duty Manager - Wrexham, United Kingdom - Freedom Leisure

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    Full time
    Description

    Do you want to make a difference within your local community, supporting people to improve their lives through leisure?

    If you feel driven to inspire people to be more active, improve their wellbeing and would like a job that will make a real difference to local people's lives then Freedom Leisure is the place for you

    We are a not-for-profit leisure trust with we have a strong purpose and commitment to support our local communities and hard-to-reach groups encouraging them to become more active, contributing to improved lives. From Swimming lessons, to walking football and everything in-between we are driven to provide fun and welcoming sessions to support the whole community to be active, both within our leisure centres and in the local community.

    The good thing is that we provide you with full training and great potential for career progression, we have over 100 facilities across England and Wales – many of our staff have built successful careers with us because they love the having a positive impact in their local communities and enjoy the variety that the role provides.

    Our Centre Management Team help to provide the services and activities that have a hugely positive impact in our local communities. To achieve this we are recruiting Duty Managers on a full time basis to work at our Centre. As an integral part of the site team your work will support the delivery a huge variety of services and ensure our customers receive an excellent experience at our centre.

    The role will be busy and varied, no two days will be the same. You will have a good level of autonomy and we'll be interested in your ideas and suggestions. You will be responsible for managing the fitness facilities and team, organising events and activities, helping customers, making plans for the centre and contributing to genuinely improving peoples' lives through leisure.

    In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.

    Hours: 37 hours a week, Monday to Sunday - Rota Basis

    Requirements

    • To manage and develop the Learn to Swim Programme in a professional and business orientated manner, taking decisions in accordance with the organisations aims and objectives.
    • To ensure the site meets its key targets; such as new swim sales, class occupancy %, programme development and customer service journey. Ensuring that a monitoring and evaluation process is in place in order to increase income and manage swim lead enquiries
    • To supervise and manage the Swim Teachers and Reception staff on a day to day basis ensuring that all work and performance is carried out in accordance to the set procedures and that motivation and morale levels are high.
    • To be responsible for the day to day duty management and running of the leisure centre to the highest standard
    • To contribute to and understand the business and budgetary performance of the centre
    • To be an active member of the leisure centre team
    • A passion for the industry demonstrated through continuous professional development
    • Experience of problem solving, customer service and staff management
    • Experience working in a Duty Management or similar role
    • Experience of Swim Teaching or managing a swim lesson programme
    • To be able to work flexibly with a level of autonomy and decision making confidence
    • Able to think on your feet and respond to variable demands.
    • RLSS National Pool Lifeguard Qualification
    • Level 2 Swim Teacher qualification

    Benefits

    We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you?

    • My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending.
    • Discounted Staff membership (including family members)
    • Incremental holidays
    • 24/7 / Employee Assistance Programme - 24/7 confidential, independent and professional counselling.
    • Company pension
    • Various insurance and saving schemes
    • Financial advice
    • Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only, depending on earnings).
    • All this as well as fully funded training and career progression opportunities in a team working environment

    Closing date: 3rd May 2024

    *Salary: up to £23,124 per annum
    *An increased rate of pay will be paid when unsocial hours are worked.