Crowne Plaza - Belfast, United Kingdom - Andras Hotels

Andras Hotels

Verified Company

Belfast, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

What is the job?
Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service.

As a F&B Team Member you'll welcome our guests, recommend food and drink and help keep service on-track and up to standard.

By tailoring each guest's experience to their unique tastes, you'll create memories as delightful as the dishes.

Hours:

24/32/40 hours per week

Pay:

Up to £11.42 per hour, depending on age

What we offer:

Discounted hotel rates at six thousand hotels worldwide
Health Care Cash Plan
Recruit a Friend Scheme
Employee of the Month Award
Increased annual leave with service
Staff meals while on duty
Discounted rate at BodyScape Health Club, based at Crowne Plaza

Andras Academy

Training & Development Programmes & progression opportunities within the Andras Hotels Group.
Cycle to work Scheme
Hotel Incentive scheme

About The Role

Your day to day

Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you'll turn our high standards into memorable meals for every guest
Own your Workstation keep on top of supplies and equipment, and minimise waste
Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents
Help create a safe space by following our safety procedures and wearing necessary protective equipment
Be cleaner than clean meet or exceed local cleanliness and hygiene laws
Help with washing up and other kitchen duties when needed
Give guests a better experience by helping with any queries or advice
Wear your uniform with pride
Take on other adhoc duties when the whole team needs to pull together.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day.

It's what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

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True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
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True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
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True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
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True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

_ The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job._

Required Criteria

Good communication and listening skills
Ability to work in a fastpaced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel.

Desired Criteria

Experience within the hospitality industry
Experience in working in events or Conference & Banqueting
Experience within a Food & Beverage/Waiting staff role
Experience within a customer service role.

Skills Needed

About The Company
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.

Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your