Quality & Complaints Administrator - Stratford, Greater London, United Kingdom - Axis Europe
Description
We have an opportunity for a Administrator to join our Maintenance team in Stratford.The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents.
Resolution of minor complaints at call levelMaintain and action emails from contract mailboxes
Answering payment queries of both sub contract and client
Scanning and copying of files as required for contract delivery
Rescheduling appointments using our planning tools
Logging current jobs onto our job management system/database
Follow the company's policies and procedures at all times
Follow and support policies, procedures, initiatives and work instructions related to sustainability improvement and environmental compliance
Excellent Telephone Manner
All staff has a personal responsibility and accountability to Axis to ensure that their day to day activities adhere to the Sustainability Policy Statement and Plan and minimise the impact upon the environment.
It is the responsibility of all staff to ensure that their day to day activities embrace sustainability and reduce the impact upon the environment by minimise waste and maximise recycling; minimise water usage and report any electrical faults, water leakage or other environmental concerns to the facilities or line manager.
22 days annual leave which increases with length of servicePension
We work with some of the UK's largest building owners, landlords, facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.
We are a value led business, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community.
We are proud to be an equal opportunity workplace and embrace diversity above all.