Business Operations Manager - City of London, United Kingdom - Daniel Watney

Daniel Watney

Verified Company

City of London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Daniel Watney

We are a team of chartered surveyors and property specialists with a client base extending from central London across the UK.

Our property advice covers all areas of commercial and residential real estate and professional services. We offer an innovativeand flexible approach, tailor made to client needs.

Our extensive and long-standing client base includes portfolio and estate landlords, charities, residential and commercial owners and developers, property companies, local authorities and a broad range of commercial occupiers.

Unusually for a firm of around80 staff we cover a full range of property services across 10 teams and from our single office based in Fleet Street.

Whilst the firm is long established, we are very much forward looking to ensure our business achieves its commercial objectives in the context of its Environmental, Social and Governance commitments.

The Role

We are looking to recruit a
Business Operations Manager to support Daniel Watney in delivering the firm's growth ambitions. The role will report directly to the Partners.

Key Responsibilities will Include:

Management of the administrative and frontofhouse team members;
Overseeing and management of office functions and facilities including reception, communal and meeting areas
Responsibility for measurement and efficiency of internal systems & procedures;
Oversee IT and telecoms systems, including connectivity and AV facilities and liaise with third party suppliers for improved service levels across the business;
Close collaboration with and coordination of the business services team, including Finance, HR and Marketing;
Stewardship of business compliance including insurance, certification, and professional accreditation;
Setting direction and leading on Environmental, Social and Governance policies;
Project and process leadership and management to fulfil strategic and growth initiatives;
Development of an integrated client relationship management (CRM) system to streamline processes and strengthen client relationships;
Review, negotiate and manage relevant contracts, including relationships with key suppliers;.
Oversee change management and critical path projects on a prioritised basis managing timelines and budgets, and third party providers as needed;
Ongoing data management and analysis and timely reporting of the business service function to the Executive/ Partners/department heads.

About You

To be successful in this role you will need to have proven work experience as a business operations manager, or similar role.

You will demonstrate the ability to direct and develop business structures in order to meet operational requirements and achieveagreed strategic objectives.

You will be able to show a sound capacity to understand the business and its administrative and operational needs, and evidence how you would prioritise and manage the competing challenges in meeting these requirements.

Importantly,you will be able to demonstrate your desire to be at the heart of an inclusive and diverse business structure focussed on effecting change and progression in its specialist fields.

Skills & Requirements

Ability to create a reliable and effective operational and business framework to support the firms aims and objectives;
Minimum five years experience of organisational and operations management;
Minimum of three years experience in a management role relevant to the role;
Ability to analyse and identify challenges and opportunities; consider options and implement solutions to a wide range of operational circumstances;
Good data analysis, planning and organisational skills;
Excellent written and verbal communication skills;
Strong leadership, people management and interpersonal skills;
Ability to be patient, understanding and constructive in a busy and pressured environment and be a positive influence on your direct reports and the wider firm;
Desire and drive in effecting change and managing projects;
Good working knowledge of IT systems including the latest Microsoft operating platforms;
A shared ethos of inclusivity and diversity, and positive contributions to the business and its working environment.