Service Desk Administrator - Linlithgow, United Kingdom - Scutum UK Ltd

Scutum UK Ltd

Verified Company

Linlithgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SERVICE DESK ADMINISTRATOR

Objective
Reporting to the Administration Manager, you are committed to working as part of an effective team, as Service

Desk Administrator you are often the first point of contact with our customers, therefore exceptional customer service skills are essential.

You will also provide administration support when required. Acting as an ambassador to position the company's reputation as a leading and respected employer.

Attributes and skills

You will need to be self motivated, and very organised
Be a strong communicator and self confident
Have exceptional attention to detail and be able to work on your own initiative
Be a team player with a professional approach
Extremely customer focussed

Responsibilities (are to include the following but are not limited to):

Check scheduler for previous day calls, ensure engineer has completed, charge and close
Proof read all engineer reports following a reactive call out and forward to customer
Schedule all fire and security fault calls and dispatch engineers in an efficient and timely manner
Action any 'on call follow ups', and forward where appropriate
Reschedule engineers to return calls
Liaise with engineers throughout the day, obtaining progress reports on calls and adhering to SLAs
Chasing POs and uplifts
Arranging subcontractors where appropriate
Raise permits and issue RAMS when appropriate
Updating ARC with on all call engineers
Adhere to Key Performance Indicators (KPI's) and objectives as defined by the Integrated Management

Systems (IMS)

Receive remedial info from engineer / customer and pass to small works administrator
To assist with cover as and when required
To follow Health & Safety procedures set out by the company in order to ensure the safety of you, your colleagues and others. Also, adhere to the Company Health and Safety policy.
Adhere to company rules and ensure compliance to

ISO:
9001:2015 & ISO 14001:2004

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as required.

Salary:
£20,000.00-£23,000.00 per year

Benefits: