Senior Administrator - United Kingdom - Livestock Information Ltd

Description

Are you a Microsoft O365 Administrator looking for a new challenge?
Do you have a strong background in O365 administration and an understanding of ITIL/ITSM frameworks?
Would you be interested in helping with the running of crucial platforms that help the government keep Livestock safe and healthy?

At Livestock Information Ltd, our mission is to be an outstanding service provider of livestock data, empowering government, industry, and farmers to effectively manage disease and infection control, whilst enhancing productivity and innovation in agriculture.

We are now looking for an O365 Administrator to join us fully remotely in the UK.

As the O365 Administrator, you will be responsible for providing efficient technical assistance and support to internal stakeholders and managing the organisations Email, SharePoint, Intune, Teams, Azure Active Directory and other Office 365 related cloud-based services.

You'll also have a foundation in ITIL principles, good problem-solving skills, and the ability to manage both project based and business as usual activities to meet expected deadlines.

User Identity and Credentials Management{{:}} Set up and administer user accounts, groups, and permissions within the Office 365 environment


Mailbox Configuration and Maintenance{{:
}} Mailbox management including email forwarding, shared mailboxes, and email security settings


Office 365 Compliance Features{{:
}} Implement and manage compliance features such as data loss prevention (DLP), eDiscovery, and retention policies. Ensure compliance with legal and regulatory standards.

SharePoint Online Administration{{:
}} Administer SharePoint Online, including site creation, configuration, and management.


Microsoft Teams Deployment and Management{{:
}} Oversee the deployment and management of Microsoft Teams. Configure policies and integrate Teams with other Office 365 services for enhanced internal communication and collaboration.

Monitoring and Troubleshooting{{:
}} Monitor and troubleshoot Office 365 services and connectivity issues. Utilize tools like the Microsoft 365 admin centre and PowerShell scripts to ensure optimal performance and user satisfaction.

Office 365 ProPlus Deployment{{:
}} Manage the Office 365 ProPlus deployment, including software updates, version control, and user installation options.


Incident Management{{:
}} Receive, prioritize, troubleshoot, and resolve IT-related incidents reported by users through various channels such as phone, email, and chat


Service Request Fulfilment{{:
}} Process service requests, fulfilling user requirements and provisioning resources according to established ITIL processes and guidelines.

Provide comprehensive technical support to end-users, assisting with software and hardware issues, account management, access rights, and system configurations.

ITIL Adherence{{:
}} Apply ITIL best practices and processes, including Incident Management, Problem Management, Change Management, and Service Level Management, to ensure efficient and standardized service delivery.

Continuous Improvement{{:
}} Contribute to process improvement initiatives by identifying recurring issues, proposing solutions, and actively participating in knowledge sharing and training sessions.

Customer Service{{:
}} Demonstrate excellent interpersonal skills and a customer-centric approach, ensuring a positive user experience and high levels of satisfaction.
ITIL Foundation certification or higher desirable demonstrating a strong understanding of ITIL principles.
Proven experience in an administration role, preferably in an ITIL and Azure environment.
Remote-first working set up

~33 days annual leave, inclusive of Bank Holidays
~4 x annual salary Life Assurance
~ Market leading pension through Legal & General
~ Enhanced Parental leave
~ Excellent learning, training and, career development opportunities and funding
~24/7 access to our Employee Assistance Programme
~ The interview and assessment process for this role will involve a telephone interview with our Talent Team, followed by a first stage and a final stage interview. All interviews will be conducted fully remotely via MS Teams.
Diversity statement

At Livestock Information, we value diversity and believe that every individual brings different strengths.

We understand that not everyone may possess every single skill outlined in this job description, but if you believe you have a solid skill set that enables you to excel in this position then we really encourage you to apply.

Livestock Information Ltd. cannot sponsor work visas at this time.

Does not discriminate based on race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.