Senior ICT Manager - London, United Kingdom - Quantum Group

Description

We are inviting applications for Information Technology Manager position for an international Bank based in city London. This position is reporting directly to Bank Head of Information Technology.

Main function of Job

Supporting the technology vision and strategy through transformation leadership. Ensure the IT Services are engaged with the business.

Working with the Head of IT to delivery technology services to the business alongside planning and implementation of digital change, for improved effectiveness and efficient business processes.

Responsibility to the upkeep and continuous improvement of Cybersecurity, Disaster Recovery and Business Continuity measures in support of the Operational Resilience stance of the business.

Main Duties

Provide strategic and tactical planning, development, evaluation, and coordination of the information and technology systems.
Manage Policies, procedures, priorities and goals for the Information Technology department.
Manage the IT workstreams effectively, ensuring that objectives are agreed and achieved, and training needs are identified and met.
Evaluate, plan, and implement emerging technologies
Support or challenge the selection and acquisition of information technologies
Facilitate communication between staff, management, vendors, and other technology resources within the organization.
Develop and maintain effective working relationships with the business areas.

Develop and maintain relationships with third-party vendors and maintenance providers, including contract review and negotiation, performance evaluation and feedback, service continuity and back- up arrangements.

Identify IT risk across UNB and support the risk assessment processes of project and programme appraisals, developing appropriate plans, including disaster recovery, in order to maintain an appropriate balance between IT risk and cost-effectiveness.

Oversee the back office computer operations of the affiliate management information system, including local area networks and wide-area networks.
Responsible for the management of multiple information and communications systems and projects, including voice, data, and office automation.
Design, implement, and evaluate the systems that support end users in the productive use of computer hardware and software.
Develop and implement user-training
Oversee, evaluate, and test system security and back up
Ensuring that treating customer fairly (TCF) principles are adhered to at all times.
Consider future and strategic plans for new services and initiatives
Ensure you are trained and comply with the Bank's Policy and Procedures
Review service introduction / discontinuation and formerly agree on service variations
Create and review SLA and KPI
Review performance, monthly dashboard, service scope changes
Interact with senior executives across the organization