Service Administrator - Portsmouth, United Kingdom - Harwoods Group

Harwoods Group
Harwoods Group
Verified Company
Portsmouth, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Service Department Administrator - Portsmouth Audi

Key Purpose of Role

  • To provide administrative support to all areas of the Aftersales department
  • Prioritising all invoicing achieving the 15min SLA on completion of repair.
  • Full Off site and completed WIP management
  • To support other functions as directed by ASM

Accountabilities

  • To provide administrative support to all areas of the Aftersales department
  • Checking and approving all bookings via Pinnacle
  • Job pack preparation (inc checking SCP, Campaigns, C&D prep, GDPR check, Audi Connect status, job set to correct account, raising all DISS reports)
  • Updating VMS with customer detail
  • Fleet management of all loan vehicles
  • Prioritising all invoicing, release notes, DSR's. Rechecking of campaigns. 15min SLA on completion of repair.
  • To invoice retail repairs, 1link work, and Internal repair to a suitably high standard that minimises queries and debt
  • Confirming job completion with customer
  • Closing retail DISS reports
  • Follow company banking process
  • WIP management including Rebooking for Parts received
  • Updating customers with Parts On Order (off site) weekly via SMS (inc WIP note update)
  • Filing and Archive management
  • PCN administration
  • To be available for other duties as directed by ASM including Host & Control support
  • To be presentable to brand standards adhering to the company dress code at all time
  • Handle all internal and external customers and suppliers with courtesy and ensure the Harwoods experience is delivered to all contacts at all times

Skills and Experience
Demonstrable administration experience in a fast paced customer service environment

Experience in working as a team

Computer Literate with experience in learning new systems

Excellent verbal and nonverbal communicator


Job Types:
Full-time, Permanent


Salary:
£25,460.00-£32,460.00 per year


Benefits:


  • Referral programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Work Location:
In person
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