Evening Customer Service Centre Advisor - Cardiff, United Kingdom - Ritz Recruitment

    Ritz Recruitment
    Ritz Recruitment Cardiff, United Kingdom

    Found in: Jooble UK O C2 - 1 week ago

    Default job background
    Part time
    Description
    Customer Service Representative

    The Customer Service Representative team manages customer contacts both offline via telephone and online via email and live chat servicing client and business partner products.

    Customer contacts range from general product and website queries to the processing of midterm adjustments on existing policies within our regulatory guidelines and client service agreements.

    The Customer Service Representative is responsible for the following:
    Managing inbound calls regarding medical travel insurance and accurately recording the outcome of each contact.
    Handling customer service inquiries in line with our customer service goals.
    Supporting the Sales Department in taking overflow sales calls if required.
    Learning and developing skills to progress through each area of the Customer Service department.
    Being a customer champion and providing feedback on processes, policies, and products that can help the business improve.
    Being open and honest with our regulatory body.
    Working within our regulatory framework and adhering to our Quality Assurance Programme.
    Complying with the housekeeping rules contained within the Staff Handbook.
    Experience within a Call Centre environment in a similar role.
    Experience in dealing with customer complaints both verbal and written is desirable.
    Use of Live Chat or a similar system is desirable.
    Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction.
    Professional telephone manner.
    Attention to detail with a focus on achieving first-time quality.
    Competent level in Excel, Word, and Internet.
    The Customer Service department operates 37.

    5 hours per week, and the Call Centre is open during the following hours:

    ~30am – 8pm Monday to Friday
    ~9am – 5pm Saturday
    ~10am – 5pm Sunday
    ~9am – 5pm Bank Holidays

    Shift patterns are to be worked, with time off in lieu.

    If you think you have the relevant experience, please APPLY today or send a copy of your CV to .